Facility Supervisor

Salary Range: US $60,000.00 To US $70,000.00 Annually

Operations Facility Supervisor - Atlanta

Department – Production / Parts and Service / Sales

Job Title:

Operations Facility Supervisor

Reports To:

Plant Manager

Direct Reports: TBD

Works with:
Internal and External Business Partners

Overtime:
Non-Exempt

Job Summary:

The Operations Supervisor for our Atlanta office will be responsible for the following:
Supervises the overall warehouse operations and daily activities of staff. Oversees receiving and stowing, picking and packing, shipping, inventory management, and documentation. Monitors and evaluates staff performance and shift goals against broader business objectives. Ensures the safety and security of goods and materials. Utilizes a warehouse management system (WMS), enterprise resource system (ERP), or other system to track and analyze processes and performance.

Implements strong safety policies and procedures.

General Responsibilities:

• Supervise daily warehouse and parts operations including receiving, put-away, picking, packing, shipping, returns, and parts distribution.
• Ensure inventory accuracy across warehouse and parts through cycle counts, audits, and proper inventory control processes.
• Oversee parts availability and coordination with service, sales, and customer service teams.
• Ensure proper handling, storage, and organization of inventory and parts.
• Investigate and resolve inventory discrepancies, shipping errors, damages, or delays
• Supervise customer service staff to ensure timely, professional, and accurate handling of customer inquiries, orders, and issues.
• Monitor service levels, response times, and customer satisfaction metrics.
• Support escalation and resolution of complex customer issues, working closely with warehouse and parts teams.
• Ensure consistent communication between customer service, warehouse, and parts to meet customer commitments.
• Enforce health and safety standards across warehouse and parts operations, including safe material handling and equipment use.
• Ensure compliance with company policies, labor standards, and applicable regulatory requirements.
• Maintain accurate documentation and operational records.
• Track and report on productivity, accuracy, and service-level KPIs.
• Identify opportunities for process improvement and support continuous improvement initiatives

Qualifications:

• High school diploma or equivalent required; post-secondary education in logistics, operations, or business is an asset.
• 3–5 years of experience in warehouse, parts, logistics, or customer service operations.
• Minimum 1–2 years of supervisory or lead experience overseeing multiple teams or functions.
• Strong understanding of inventory management, order fulfillment, and customer service processes.
• Experience using Warehouse Management Systems (WMS), ERP systems, and standard office software
• Strong people leadership and communication skills across diverse teams.
• Ability to manage competing priorities in a fast-paced, cross-functional environment.
• Customer-focused mindset with strong problem-solving and decision-making abilities.
• Detail-oriented with a focus on accuracy, service quality, and process adherence.
• Working knowledge of Food Safety and health and safety standards (e.g., WHMIS, OSHA)
• Ability to work in both warehouse and office-based environments. Must be able to travel to Canada for training.
• Regular standing, walking, bending, and lifting (up to [insert weight, e.g., 50 lbs]).
• May require shift work, overtime, or flexible hours based on operational needs.

What Omori North America Will Do for You:

• Competitive compensation and benefits package.
• Opportunities for growth and professional development.
• A collaborative, customer-focused, and safety-driven work environment.

We are an equal opportunity employer, and…