IT Technician - Break​/Fix & Refresh

Break/fix and refresh workflow processing, inventory management, asset tracking, Service Now updates, device preparation, packaging, shipping, and shipment tracking.

Organization, attention to detail, communication, and teamwork.

A+, BS, Diploma, or Equivalent Experience

1+ year of experience in inventory management, asset tracking, technology deployment, shipping, receiving, or IT depot operations preferred.

• Maintain accurate asset inventory records and ensure asset data integrity.
• Update ticket notes, work logs, and asset status within Service Now and other operational systems.
• Process devices through break/fix and refresh workflows according to established procedures.
• Prepare devices for shipment by verifying asset information, accessories, and documentation.
• Package and ship large volumes of devices for deployment.
• Coordinate shipping activities and maintain shipment tracking records.
• Organize and manage staging areas for incoming and outgoing assets.
• Conduct inventory audits and reconciliation activities as needed.
• Adhere to security, quality, and operational compliance requirements.
• Support cross-functional operational activities and special projects as assigned.

Break/Fix & Refresh Bench Technician (Depot Operations - Onsite)

• Experience with inventory management, asset tracking, or technology deployment operations.
• Knowledge of Service Now or similar asset management platforms preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a high-volume environment.
• Effective communication and teamwork skills.
• Experience with shipping, receiving, and packaging processes preferred.
• Ability to lift and move equipment weighing up to 50 lbs.
• Ability to perform frequent packaging, staging, and material-handling activities.

Certifications:

A+ preferred;
Dell WPD Technician preferred.

Service Now, asset management platforms, Dell laptops/desktops, packaging, shipping, receiving, and depot staging areas.

• Maintain accurate inventory records and asset data throughout break/fix and refresh workflows.
• Update ticket notes, work logs, and asset status in Service Now and operational systems.
• Process devices according to established break/fix and technology refresh procedures.
• Verify asset information, accessories, and documentation before shipment.
• Package and ship devices at scale using approved handling processes.
• Coordinate shipping activities and maintain accurate shipment tracking records.
• Organize incoming and outgoing staging areas.
• Conduct inventory audits and reconciliation while following security, quality, and operational requirements.