Sales & Use Tax Transformation Managing Director

Responsibilities

• Lead the transformation of the Sales and Use Tax Compliance practice to a standardized, technology-enabled operating model
• Design and implement scalable compliance delivery approaches that support growth without proportional increases in cost or headcount
• Evaluate existing compliance processes, workflows, and tools, and identify opportunities for automation, standardization, and efficiency improvements
• Drive adoption of new technologies, processes, and delivery models in partnership with compliance leadership and U.S. and offshore delivery teams
• Serve as a technical and strategic resource for sales and use tax compliance, with a focus on how services are delivered rather than day-to-day return preparation or filings
• Partner with leadership to integrate and optimize an onshore/offshore delivery model, with emphasis on operational rigor, quality, and consistency
• Lead change management efforts, including communication, training, and process adoption across geographically distributed teams
• Support market-facing activities by strengthening client relationships, enhancing the client experience through improved delivery models, and helping expand existing accounts
• Provide thought leadership on compliance modernization, technology enablement, and operational best practices
• Mentor and influence teams through transformation initiatives, fostering a culture of continuous improvement

• Bachelor’s degree required, Accounting, Finance, preferred
• Relevant professional certification required (CPA, JD, LLM, CMI, EA)
• Deep knowledge of sales and use tax compliance, with the ability to act as a technical and strategic advisor
• Demonstrated experience leading the transformation of sales and use tax compliance operations through technology, automation, and standardized processes
• Proven success designing and implementing scalable, technology-enabled compliance models that improve efficiency and margins
• Experience partnering with senior compliance leadership and delivery teams to drive operational change
• Experience working with and influencing large, geographically distributed teams, including offshore delivery models
• Strong change management and leadership skills, with the ability to guide teams through transformation
• Excellent written and verbal communication skills, with the ability to translate complex technical and operational concepts into clear, actionable guidance for leadership, delivery teams, and clients
• Strong leadership presence and ability to build trust with internal stakeholders and clients