Compliance Technician – Regional Office Based

Responsibilities

• Administer electronic file reviews, audits, and approvals in accordance with current affordable housing compliance requirements and company policies under LIHTC, Tax Exempt Bond, HOME, and other affordable housing programs across multiple states.
• Conduct thorough and accurate reviews of applicant and resident certification files, ensuring that documentation is complete, compliant, and handled with professionalism and care.
• Serve as a knowledgeable and approachable resource for property management and regional teams, responding promptly and courteously to questions, and ensuring each interaction reflects a customer service–oriented approach.
• Build and maintain positive working relationships with site teams and other departments, promoting collaboration and open communication to achieve shared goals and efficient resolution of compliance matters.
• Provide proactive support to property teams to help them understand and meet compliance requirements, reinforcing clarity, consistency, and confidence throughout the process.
• Demonstrate a strong commitment to continuous improvement by seeking opportunities to simplify processes, enhance communication, and strengthen service delivery across all business lines.
• Identify, document, and communicate compliance discrepancies with professionalism and clarity, ensuring timely corrective actions and maintaining strong relationships with all stakeholders.
• Perform detailed quality-control reviews to verify accuracy and completeness while upholding the organization’s commitment to excellence and accountability.
• Maintain organized and accessible digital records to ensure files are audit-ready and consistent with company and regulatory retention standards.
• Contribute to departmental initiatives that advance a culture of Service & Simplicity, teamwork, and exceptional customer service across all areas of the organization.
• Perform other projects assigned by supervisor.

• Minimum of two years of experience in affordable housing compliance, property management, or a related field.
• Accredited affordable housing certifications (e.g., TCS, HCCP, COS) preferred.
• Demonstrated ability to manage multiple priorities, balance competing deadlines, and maintain accuracy in a fast-paced environment.
• Proven ability to work both independently and collaboratively as part of a cross-functional team.
• Strong customer service orientation with the ability to build positive relationships and work effectively with individuals at all levels and with diverse personalities.
• Excellent written and verbal communication skills, with the ability to convey information clearly, concisely, and professionally.
• Skilled in navigating and resolving conflicts with tact, empathy, and sound judgment.
• Exceptional attention to detail and strong organizational and time management skills.
• Proficiency with property management or compliance software preferred.