Order Management Coordinator

Valmet, Inc. seeks an experienced Order Management Coordinator to join our Automation Solutions Service Order Management and Invoicing Team.

• Process and manage customer purchase orders from receipt to invoicing, ensuring accuracy and efficiency in a high‑volume environment.
• Serve as the primary point of contact for customers, providing timely updates on orders, shipments and issue resolution.
• Provide basic technical support to customers regarding spare parts, ensuring they receive the correct components.
• Manage warranty claims, coordinating with internal teams to resolve issues and process replacement orders promptly.
• Collaborate closely with Regional Service Managers, Field Service Teams, Sales, Logistics, Supply Chain and Finance to ensure seamless order‑to‑invoice execution.
• Maintain accurate records of customer interactions, orders and warranty claims in ERP and CRM systems (including Salesforce).
• Support accurate and timely invoicing of processed orders, collaborating with Finance to resolve discrepancies or billing issues.

• Previous experience in order management, customer service, or sales support, preferably within industrial automation, manufacturing or spare parts.
• Proven ability to manage a high volume of complex orders with strong attention to detail and accuracy.
• Excellent written and verbal communication skills with a customer‑focused approach.
• Ability to multitask and prioritize workload in a fast‑paced, high‑volume environment.
• Experience working with ERP systems and Salesforce (or similar CRM tools).
• Basic technical understanding of automation or industrial spare parts is a plus.

• Challenging work environment that values innovation and supports development‑minded people.
• Generous wage and benefits package, including a company‑funded registered pension plan.
• Offer contingent upon background check.