More jobs:
Guest Service Agent
Job in
Atlanta, Cass County, Texas, 75551, USA
Listed on 2026-07-20
Listing for:
Legacy Ventures
Full Time
position Listed on 2026-07-20
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Overview
Position:
Guest Service Agent
Location:
Hotel Indigo Atlanta Downtown (LHP Indigo1) - Atlanta, GA 30303
Position Type:
Full Time
Salary Range: $16.00 Hourly
Category:
Hospitality - Hotel
Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.
Key Responsibilities- Greet and register guests, assign rooms, and process payments
- Handle reservations, incoming calls, messages, and guest inquiries
- Provide local area information and assist with dining, transportation, and tour arrangements
- Maintain accurate guest records and perform shift reports
- Ensure all guest requests are addressed promptly and courteously
- Promote hotel services using suggestive selling to maximize revenue
- Follow service standards, dress code, and safety procedures
- Assist with front desk operations, including PBX and reservationist duties as needed
- Create a welcoming environment through professional communication and attention to detail
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