Business System Analyst

Business Systems Analyst – Alajuela, Costa Rica

Location:

Alajuela, Costa Rica (Flexipark, San Rafael)

Reports to:

Enterprise Applications Manager

Join ATL Technology’s Costa Rica team as a Business Systems Analyst to support and optimize Infor CSI and enterprise platforms like Workday, Workfront, and Autodesk Fusion Manage in a regulated medical device environment. You’ll partner across Operations, Engineering, Quality, Finance, and HR to improve processes, data, and user experience. Spanish native + excellent English required.

• Native Spanish and excellent English (written/spoken).
• Hands‑on Infor CSI/Syte Line experience in manufacturing/supply chain.
• Functional support experience with at least one major enterprise platform (Workday, Workfront, PLM, or One Stream).
• Experience in medical device or regulated manufacturing.
• Strong process analysis, documentation, and UAT leadership skills.
• Basic SQL.
• Nice‑to‑have:
  Infor OS/Mongoose, ION, Factory Track, QCS; IDO/querying skills.
• Power BI, Azure Synapse, basic Python.
• Exposure to Change Control processes and process mining concepts.
• Bachelor’s in Engineering, Information Systems, or related discipline; or equivalent experience.
• 4–7+ years in ERP/enterprise applications BSA roles, including 2+ years with CSI.

• ERP Ownership – Infor Cloud Suite Industrial (Syte Line):
  Lead functional support for CSI modules (Items/BOM, MRP, Purchasing, Inventory, Manufacturing/Shop Floor, Customer Orders, Finance touchpoints).
• Configure forms/workflows, optimize data and processes, and ensure compliance in a regulated setting.
• Enterprise Applications Support:
  Provide functional support and administration for Workfront, Autodesk Fusion Manage (PLM), One Stream, and other platforms.
• Act as liaison between business stakeholders and technical teams.
• Run discovery workshops, map processes, draft functional specs, and lead UAT.
• Maintain clean and consistent master data across sites.
• Coordinate data flows between ERP and PLM, MES/Factory Track, HRIS/Workday, and One Stream.
• Maintain change documentation and validation evidence for regulated processes; ensure audit‑ready solutions.
• Improve support request and escalation processes; communicate proactively on status and ETAs.
• Build analytics (Infor OS, IDO queries; partner on One Stream/Power BI) and propose ERP‑based solutions to eliminate inefficiencies.

Inclusive, diverse environment and equal opportunity employer.