Senior Service Consultant
Job in
Atlanta, Cass County, Texas, 75551, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Technical Support, IT Business Analyst
Job Description & How to Apply Below
- Drive operational excellence, continuous improvement, and client engagement for Visa Commercial Solutions Hub rollout
- Lead Service Experience strategy, operational readiness, and client enablement for Embedded Payments and Agentic Commerce solutions
- Partner with Product, Technology, Operations, Client Services, and regional teams on commercialization, implementation, and optimization
- Provide technical expertise, project management, and support to the Visa Commercial Services Client Service Delivery team
- Optimize platform performance and supportability; prioritize client problem resolution
- Manage client-facing release management and change management
- Shape go-to-market strategies and processes with Product teams
- Contribute to product roadmaps, enhancement requests, migration plans, transition plans, implementation guides, training, client communications, and FAQs
- Assess client and client-facing staff impacts from product changes, implementations, and releases
- Identify transition, support, and implementation requirements
- Advise implementation and support teams on product functionality and assist with training
- Capture requirements, define scope, and identify implementation strategies for complex client data services products and capabilities
- Structure effective implementation approaches and perform support-organization impact assessments
- Oversee programs and action plans across Visa stakeholders
- Manage projects deploying and enhancing the VCS support model, support capabilities, and client service
- Provide internal consulting to Sales, Product, Technology, Risk, and Legal; bring the Voice of the Client and influence prioritization and product roadmaps
- Monitor go-live activation, identify processing or business issues, and facilitate client-focused release management
- Develop internal and external communications, release statuses, meeting minutes, and dashboards
- Self-manage operational initiatives, issues, events, special projects, and client-driven requests
- Drive prioritization of issues and platform defects to achieve KPIs and address client needs
- Develop and manage KPIs and metrics for Client Service Delivery
- Identify opportunities and implement recommendations to improve service quality and efficiency
- 8 or more years of relevant work experience with a Bachelor Degree, or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or 2 years of work experience with a PhD
- Experience in time management, organization, and planning
- Experience in business communication (written and verbal) with attention to detail
- Experience using standard MS Office tools (Excel, PowerPoint, Word, Visio, Teams, etc.)
- Experience in technical consulting and client support
- Experience documenting technical processes and integration complexities
- Experience in customer support, product/project management, or product development in the payments industry
- Knowledge of Visa products and services, including core transaction processing (message routing, authorization, clearing & settlement)
- Experience in API technologies
- Experience in digital payments and web-based technology (HTML, web-based service APIs, JSON, XML)
- Experience consuming web-based APIs using tools such as Postman
- Experience in networking terminology and architecture
- Experience setting priorities, influencing others, and managing client expectations
- Experience communicating complex technical concepts in a focused and well-organized manner
- Experience using Visanet tools such as TLC, TRA, Splunk, Jira, etc.
Demonstrates expertise in operational excellence, client engagement, and project management within the payments industry, with a strong focus on technical consulting and implementation strategies. Proficient in managing client expectations and optimizing service delivery through effective communication and collaboration.
Highest-signal resume keywords- Operational Excellence
- Client Engagement
- Project Management
- Technical Consulting
- Digital Payments
- API Technologies
- Technical Documentation
- Client Support
- Product Management
- Integration Complexities
- KPI Development
- Service Quality Improvement
- Implementation Strategies
- Data Services Products
- Transition Planning
- Time Management
- Organization
- Attention to Detail
- Influencing Others
- Business Communication
- Visa Products
- Core Transaction Processing
- Digital Payments
- Web-Based Technology
- Client Service Delivery
- MS Office
- Visanet Tools
- Postman
- Jira
- Splunk
Position Requirements
10+ Years
work experience
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