BSCO - Managed Services, Epic Senior Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to elevate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together.

Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Epic Managed Services team, you will oversee large‑scale support and optimization engagements for healthcare providers. As a Senior Manager, you will serve as a strategic partner to healthcare executives, leveraging your influence and operational knowledge to deliver exceptional outcomes while driving performance across distributed teams. This role offers the chance to lead enterprise Epic managed services programs, securing operational stability and continuous improvement while strengthening long‑term client relationships.

• Oversee large‑scale support and optimisation projects for healthcare providers.
• Serve as a strategic advisor to healthcare executives, utilising operational knowledge.
• Drive performance enhancements across distributed teams.
• Lead enterprise‑level Epic managed services programmes to maintain stability.
• Foster long‑term relationships with clients through clear communication.
• Implement continuous improvement initiatives within technology‑enabled environments.
• Collaborate with teams to enhance application support and governance.
• Analyse performance metrics to increase the benefit of Epic resources.

• Bachelor's Degree.
• At least 8 years of experience.
• Epic certification in modules (e.g., Ambulatory, Cadence, Clin Doc, Resolute, MyChart, Cogito, ECSA, Orders).

• Master's Degree in Health Administration, Public Health preferred.
• Experience leading enterprise Epic support programmes.
• Understanding of healthcare operations and regulatory compliance.
• Proven success managing distributed delivery teams.
• Developing service dashboards and operational performance metrics.
• Demonstrating financial acumen in managing revenue engagements.
• Excelling in client relationship management.
• Identifying upsell and cross‑sell opportunities.
• Experience managing large‑scale managed services engagements.

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the…