Supervisor, Ticket Operations

## Supervisor, Ticket Operations Apply:
Hard Rock Hotel & Casino Atlantic City:
Full time:
Posted Yesterday:
R14209

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** Under the direction of the Entertainment Manager, incumbent assists in effectively managing the daily operations and staff of the Box Office. Assist in overseeing events, upholds exemplary guest service standards and maintains internal Box Office controls.

Generates & distributes the daily ticket count report for all shows.
· Assist in building concerts and other events in the Ticketmaster system.
· Manages cash/credit reconciliation of daily sales and deposits and prepares corresponding reconciliation reports.
· Process internal, external and season ticket orders.
· Coordinates ticket printing for Casino Marketing Player Development, advertising and promotional tickets.
· Communicate ticketing information regularly and assist other departments with same.
· Resolve customer service issues as necessary.
· Maintain accurate box office accounting records and archives.
· Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
· Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
· Monitors the performance of department direct reports and team members.
· Ensures only the most qualified candidates are selected for open positions.
· Monitor and order office and ticketing supplies for department.
· Inputs & uploads upcoming events in Ticketmaster Access Manager System for accurate event drop counts.
· Prepare Accounts Receivables Box Office invoices.
· Uploads all database entries into Ticketmaster Mail Manager System.
· Supervises daily ticket sales and will call operations.
· Responsible for submitting staff time and attendance reports to payroll.
· Efficiently and courteously answer questions concerning pricing, seating and events.
· Demonstrates excellent customer service skills, responds to customer needs, responds to requests for service and assistance, Performs other duties and responsibilities as assigned.

QUALIFICATIONS:

· High School Diploma or equivalent required and 2-3 years Box Office/Supervisory experience, preferably in the entertainment field. Must have Classic Ticketmaster, Ticketmaster Access Manager & Mail Manager computer experience. Working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.). Must be able to create, manipulate and update Excel spreadsheets. Experience in box office training and guest relations is essential.
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Abilities Percent of Time None Under 1/3 Seldom to Occasionally To 2/3 Occasionally to Frequently Over 2/3 Constantly Lift, carry or restrain up to 10 pounds XLift, carry or restrain up to 25 pounds XLift, carry or restrain up to 50 pounds XLift, carry or restrain up to 100 pounds XLift, carry or restrain more than 100 pounds XPush/Pull up to 10 pounds XPush/Pull up to 25 pounds XPush/Pull up to 50 pounds XPush/Pull up to 100 pounds XPush/Pull up more than 100 pounds…