Waterpark Guest Service Associate

Summary of Position

Responsible for maintaining orderly daily operations while providing exceptional guest service and assisting guests as needed.

Reports to: Waterpark Managers, Waterpark Supervisors, Waterpark Assistant Director, Waterpark Director

Supervises: NA

• Must be 16 years of age or older
• Strong customer service skills, verbal and written
• Able to work well with other team members
• Ability to solve problems
• Organizational and communication skills
• Ability to multi‑task
• Knowledge of computers and cash handling
• Safety focused and able to think on feet
• Work flexible schedule including nights, weekends, and/or holidays as needed

• High school diploma/GED or related experience
• Strong customer service and oral communication skills

• Assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets.
• Scanning wristbands at guest entry to confirm valid entry to park.
• Guest verification at Paradise Island entrance, verifying guests are 21 and older by checking wristband color and scanning.
• Process guests' payments using cash, credit, gift cards, coupons, vouchers, etc.
• Provide guests with accurate information and directions about Island Waterpark.
• Provide assistance with guest service issues, including resolving problems and concerns, and processing refunds if required.
• Promote and sell premium offerings, preferred seating, cabanas, and party rooms as well as assistance with parties.
• Performs other duties as assigned by Waterpark management.

1)
Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

2)
Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3)
Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

4)
Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

5)
Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates.
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to maintain Lifeguard certification, must be current.
• The ability to use a computer to communicate, create, and access information.
• The ability to stand and walk for long periods of time.
• The ability to work in a fast‑paced environment.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms.

Stand – Constantly;
Frequently;
Occasionally;
Not Applicable

Walk – Constantly;
Frequently;
Occasionally;
Not Applicable

Sit – Constantly;
Frequently;
Occasionally; X (Not Applicable)

Handling/Fingering – Constantly;
Frequently;
Occasionally;
Not Applicable

Reach Outward – Constantly;
Frequently;
Occasionally;
Not Applicable

Reach Above Shoulder – Constantly; X (Not Applicable);
Frequently;
Occasionally

Climb – Constantly;
Frequently; X;
Occasionally

Crawl – Constantly;
Frequently; X;
Occasionally

Squat or kneel – Constantly; X;
Frequently;
Occasionally

Bend – Constantly; X;
Frequently;
Occasionally

10 lbs. or less – Constantly;
Frequently;
Occasionally;
Not Applicable

11 to 20 lbs. – Constantly;
Frequently;
Occasionally;
Not Applicable

21 to 50 lbs. – Constantly; X;
Frequently;
Occasionally;
Not Applicable

51 to 100 lbs. – Constantly;
Frequently; X;
Occasionally;
Not Applicable

Over 100 lbs. – Constantly;
Frequently;
Occasionally; X;
Not Applicable

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