Customer Service Representative

Industry: Federal Aviation Administration
Job Type: Part-time
Years of

Experience:

1 Year

Career Level:

Entry

Education:

HS Diploma or GED. AAS Degree preferred.

Location:

Atlantic City, NJ/Government Site
Required Clearance Level: Ability to pass a NACI/NACLC
Travel:
Minimum travel may be required

This position requires the ideal candidate to work at our government client site. They will represent our firm in the role of Customer Service Representative I. The ideal candidate MUST be professional in appearance as well as possess the following skills:

• Initiate and resolves service request/problem incidents.
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
• Works with system administrators and developers to ensure services/incidents are completed.
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels.
• As a successful Customer Service Representative I, you will be evaluated and provided more responsibility as determined by customer and corporate evaluation factors (Performance, Schedule, Quality, Understanding). The ideal candidate that has that continuously demonstrates a motivation for career progression will be considered for positions cultivating growth.

The primary responsibilities of the Customer Service Representative I are to gain exposure to the overall operations of our customer.

Additional responsibilities include:

• Receive inbound calls and answer questions.
• Work with numbers to provide accurate metrics information to account performance and response of services provided.
• Update trouble ticket systems and follow up with customers.
• Data entry and typing.
• Provide exceptional customer service to account holders.
• Ability to complete all tasks or projects assigned, on time and with quality.

The ideal candidate will provide for the following:

• Good written and oral communication skills.
• Organizational skills.
• Attention to detail.
• Great Customer skills.
• Ability to work both individually and as part of a team; and Proven ability to produce quality work under deadlines.

Applicants must be a US Citizen and possess the ability to pass a full background and drug test. Applicants selected will be subject to a background and education investigation. Timitron Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. As a Virginia Values Veterans registered firm, we encourage our veterans who have served this country with pride, distinction, and honor to apply.

We will require full COVID vaccination for this job as directed by DoD/Federal contractor requirements. We committed to putting health and safety first for our employees, customers, teaming partners, and the communities we serve. If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration as allowed by law.

Send your resume to  to apply.

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