Teller II - Atlantic

Teller II

Work Location:

Atlantic City, New Jersey, United States of America.

Hours:

20 hours per week.

Pay: $21.50 - $26.75 USD.

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a legendary customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with high accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences with banking and educates customers on self‑service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs‑based conversations, offering financial & digital solutions, and/or referring the customer to appropriate partners.
• Trains and mentors new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance with operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect customers.
• Verifies customers' identities by following customer authentication policies and procedures.
• Balances cash drawers, Automated Teller Machines (ATMs), Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures, operations and guidelines.
• Is responsible and accountable for cash drawers and vaults, maintaining cash limits, and securing cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address, and prevent fraud.
• Completes all required in‑classroom training and online training by established due dates.

• High school diploma or GED.
• One year teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, holidays as scheduled.
• Strong organizational skills.
• Detail‑oriented.
• Ability to function in a fast‑paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Never: 0%;
Occasional: 1‑33%;
Frequent: 34‑66%;
Continuous: 67‑100%.

Domestic Travel – Occasional, International Travel – Never.

Performing sedentary work – Frequent, Performing multiple tasks – Continuous.

Operating standard office equipment – Continuous, Responding quickly to sounds – Continuous.

Sitting – Occasional, Standing – Continuous, Walking – Occasional.

Moving safely in confined spaces – Occasional, Lifting/Carrying (under 25 lbs.) – Occasional, Lifting/Carrying (over 25 lbs.) – Occasional.

Squatting – Occasional, Bending – Occasional, Kneeling – Occasional, Crawling – Occasional, Climbing – Occasional.

Reaching overhead – Occasional, Reaching forward – Occasional, Pushing – Occasional, Pulling – Occasional, Twisting – Occasional.

Concentrating for long periods of time – Continuous.

Applying common sense to deal with problems involving standardized situations – Continuous.

Reading, writing and comprehending instructions – Continuous, Adding, subtracting, multiplying and dividing – Continuous.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities and duties are considered essential functions for ADA purposes.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards…