Guest Experience Associate - Exhale Spa - Full Time
Job in
Atlantic City, Atlantic County, New Jersey, 08401, USA
Listed on 2026-08-05
Listing for:
Ocean Casino Resort
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Retail Associate/ Customer Service, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Guest Experience Associate
Exhale Spa is seeking an outgoing, hospitality-focused Guest Experience Associate to deliver exceptional service while supporting spa operations, membership sales, and retail revenue.
Responsibilities
- Welcome guests and provide an outstanding spa and fitness experience.
- Answer phones, schedule appointments, and manage reservations using Mindbody.
- Process transactions accurately, including cash handling, credit card payments, memberships, and gift cards.
- Utilize Info Genesis POS systems for retail and service transactions.
- Identify upselling and cross-selling opportunities by recommending services, memberships, packages, and retail products.
- Support membership sales, renewals, and guest retention efforts.
- Maintain a clean, organized front desk and retail boutique area.
- Resolve guest concerns professionally and efficiently.
Position Requirements
10+ Years
work experience
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