Customer Outreach Specialist Intermediate

Customer Outreach Specialist

The role of the Customer Outreach Specialist is to provide financial assistance information to customers and to conduct the intake process at community events and payment centers throughout South Jersey Gas service territory. The Outreach Department will provide information of the following programs LIHEAP (Low Income Home Energy Assistance Program), USF (Universal Service Fund), NJ Shares, PAGE and LIFELINE. They will work alongside various department such as Energy Efficiency and 811 to better bring information to our customers.

There are various means of outreach to share information with our customer base including grass roots outreach, partnerships, marketing communications, social media outreach and individualized customer level outreach. This role is a brand ambassador for the company and is a valuable resource to the communities we serve.

Essential Duties:

• Attending Outreach Events to assist and input customer Energy Assistance USF/HEA applications
• Regular/recurring visits to Customer Service Walk-In Centers to assist and input customer Energy Assistance USF/HEA applications
• Collaboration with both Outreach Specialists and in house Energy Assistance departments on targeted outreach initiatives
• Manage and respond to internal and external requests
• Perform other tasks as assigned to support day-to-day activities
• Track monitor metrics pertaining to programs and intake rates
• Participate in team meetings, presenting data, stats and/or issues.
• Required to travel to events in service territory.

Qualifications

Required Background:

• Bachelor's degree with 2 years of relevant experience, or;
• Master's degree with 0 years of relevant experience.
• Equivalent work experience may be considered in lieu of degree.

Required Skills:

• Basic knowledge of Energy Assistance Programs (USF/HEA)

Preferred

Skills:

• Bilingual preferred
• Knowledge/Experience of CRM application portals

Explore the Possibilities

South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees  as a company committed to creating an engaging culture built on inclusion and diversity, you're sure to find an opportunity that makes you feel included, empowered, and ready to "bring your whole self to work" every day.

Benefits Package Overview

SJI offers a competitive and comprehensive benefits package to eligible employees.

The SJI "Total Rewards" Benefits Package include:

• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k), with generous company match
• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer

At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Compensation Range:

$59,250 - 94,800

We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate's qualifications, education, and experience.