Customer Outreach Specialist Intermediate

About Us

South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.

At SJI, we believe that our employees are our most valuable asset. Whether you're a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.

The role of the Customer Outreach Specialist is to provide financial assistance information to customers and to conduct the intake process at community events and payment centers throughout South Jersey Gas service territory. The Outreach Department will provide information of the following programs LIHEAP (Low Income Home Energy Assistance Program), USF (Universal Service Fund), NJ Shares, PAGE and LIFELINE. They will work alongside various department such as Energy Efficiency and 811 to better bring information to our customers.

There are various means of outreach to share information with our customer base including grass roots outreach, partnerships, marketing communications, social media outreach and individualized customer level outreach. This role is a brand ambassador for the company and is a valuable resource to the communities we serve.

• Attending Outreach Events to assist and input customer Energy Assistance USF/HEA applications
• Regular/recurring visits to Customer Service Walk-In Centers to assist and input customer Energy Assistance USF/HEA applications
• Collaboration with both Outreach Specialists and in house Energy Assistance departments on targeted outreach initiatives
• Manage and respond to internal and external requests
• Perform other tasks as assigned to support day-to-day activities
• Track monitor metrics pertaining to programs and intake rates
• Participate in team meetings, presenting data, stats and/or issues.
• Required to travel to events in service territory.

• Background:
  Bachelor's degree with 2 years of relevant experience, or;
  Master's degree with 0 years of relevant experience. Equivalent work experience may be considered in lieu of degree.
• Required Skills:
  
  Basic knowledge of Energy Assistance Programs (USF/HEA)
• Preferred
  
  Skills:
  
  Bilingual preferred Knowledge/Experience of CRM application portals

South Jersey Industries employs a diverse range of talent - from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees  as a company committed to creating an engaging culture built on inclusion and diversity, you're sure to find an opportunity that makes you feel included, empowered, and ready to "bring your whole self to work" every day.

• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k), with generous company match
• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Employer At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Range: $59,250 - 94,800

We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate's qualifications, education, and experience.

SJI, an energy infrastructure holding company based in Folsom, NJ, delivers energy services to customers through two primary subsidiaries: SJI Utilities (SJIU) and SJI Energy Enterprises (SJIEE). SJIU houses the company's regulated natural gas utility operations, delivering safe, reliable and affordable natural gas to more than 700,000 residential, commercial and industrial customers across New Jersey via its South Jersey Gas and Elizabethtown Gas subsidiaries.

SJIEE houses the company's non-utility operations primarily focused on clean energy development and decarbonization via renewable energy production and energy management activities.

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