Center Associate Substitute

Part Time/Substitute Staff Position

The JCC is currently accepting applications for part time and/or for substitute staff. This position is a key part of the JCC organization and community, ensuring program excellence and fostering program growth.

Essential Functions:

• Support, greet and assist all visitors creating a warm experience
• Support process of enrollment such as tours, guest questions and promotions available
• Demonstrate the ability to effectively communicate with community members and coworkers in person, over email and on the phone
• Manage membership accounts and access to activities including the fitness center, pool and events within the JCC.
• Ensure computer system is updated with current billing and demographic information
• Help provide a safe atmosphere for members, visitors and staff by utilizing the JCCs system for proper enrollment, check in and facilitation of emergency needs that arise

Qualifications:

• Must be flexible and able to work multiple shifts as needed
• High School diploma or GED certificate
• Customer service/Retail experience preferred
• Must be able to work with a computer, software packages and billing setup functions
• Must be friendly and patient with customers and able to handle multiple phone calls
• Microsoft Office software knowledge preferred (Excel, Word)
• Detail oriented and organized with the ability to multitask

Responsibilities:

• Greeting members at checking
• Directing members to proper locations and providing information to members
• Assist in keeping a clean and organized space
• Assist management and membership team in running Membership Sales & Retention Reports
• Assist with members in membership inquiries in person and over the phone
• Enrollment and renewing memberships
• Responding to termination requests
• Processing new memberships
• Processing terminations