Court Executive 1B; Ombudsman

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies.

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court.

Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

The salary range for this position is $91,727.00 to $. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.

The Judiciary offers a strong opportunity for growth.

The Atlantic‑Cape May Vicinage is seeking a pro‑active manager with exceptional customer service, interpersonal skills, and organizational awareness to serve as an Ombudsperson for court users and act as community liaison to the public. The selected individual will oversee the Court User Resource Center and the supervision of employees. The designee will be responsible for the development and management of programs designed to promote public trust in the courts and enhance customer service, provide procedural assistance to self‑represented litigants (pro se litigants), educate the public regarding programs and services, and facilitate the resolution of complaints.

Traveling within the multi-county Vicinage I is required.

The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

• Assisting court users, including pro se litigants, by explaining court operations, processes, and procedures and providing resource materials.
• Responding to complaints by providing information, assistance, or guidance and, as appropriate, referring the court user to an appropriate court division or external resource for resolution.
• Serving as the vicinage information and customer service liaison with the public.
• Developing cooperative working relationships with vicinage management and staff to ensure overall quality customer service.
• Developing and coordinating public information initiatives such as the vicinage court information webinar series, court tours, community outreach seminars and clinics.
• Oversight of website updates, vicinage newsletter and media updates.
• Chair the vicinage internal community outreach committee and manage it’s One Judge‑One School civics education program.
• Coordinate with vicinage Trial Court Services for planning and facilitation of community expungement seminars.
• Planning, implementing, and participating in special projects and programs.
• Overseeing the public reception service areas and its information services and materials.
• Maintaining a resource library including lists of state and local social service agencies and lawyer referral services for the use of court customers.
• Documenting complaints and monitoring resolutions.
• Maintaining and analyzing statistics, such as court user contacts and customer satisfaction survey results and preparing all required reports.
• Making recommendations to the Assignment Judge or Trial Court Administrator for improvement in court services to the public, the operations…