D​/R Assistant Casino Shift Manager

Overview

D/R Asst Casino Shift Mgr

The D/R Asst Casino Shift Mgr is responsible for supervising the Dealers in an assigned section of the casino floor. This role is also responsible for providing a pleasant gaming experience to guests while exhibiting a high level of professionalism. This position will also dual rate up to a assistant casino shift manager position as needed.

• Directly supervises the operation and conduct of their assigned area/tables in compliance with gaming regulations and department policies and procedures
• Settles disputes which might arise at gaming tables, notifies Asst. Games Shift Manager or above when necessary
• Accountable for the development and performance of dealers, including the issuance of annual performance evaluations
• Responsible for rewarding dealers with commendations and making recommendations for Employee Recognition programs
• Ensures a high level of service is consistently provided
• Ensures a professional, cohesive and positive work environment is provided

• Oversees the operation and supervision of all table games
• Ensures compliance with gaming regulations and department policies and procedures
• Settles disputes which may arise at gaming table
• Establishes performance expectations and holds staff and themselves accountable to ensure objectives are attained
• Accountable for the development and performance of games personnel and including the issuance of annual performance evaluations
• Responsible for rewarding supervisors and dealers with commendations and making recommendations for Employee Recognition programs.
• Responsible for providing on the job training, including service enhancement techniques.
• Responsible for assigning and/or reassigning the appropriate games personnel to the their assigned area/tables
• Responsible for enforcing company policies with the authority to issue appropriate discipline up to and including written disciplinary action notices
• Ensures compliance with DGE regulations, company policies & procedures and internal controls.
• Demonstrates consistent and sound decision making ability, including complex and challenging situations involving guests and/or employees.
• Ensures a high level of service is consistently provided by all gaming personnel
• Ensures a cohesive and positive work environment is provided
• Performs any other related duties as assigned

• Must have a strong knowledge of games and casino rules, procedures and regulation.
• Minimum of 5 years of experience in a minimum of two (2) games (preferably Craps as one of the games) and knowledge of all games.
• Experience as a dual rated Shift Manager is preferred but not compulsory.
• Strong Supervisory skills and must possess demonstrated leadership ability among peers.

USD $30.00 - USD $33.50 /Hr.

This position does not earn tips

• Benefit options available
• Paid Time Off
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities