IGaming Floor Supervisor Mid-Shift (3:00PM-11:00PM

iGaming Floor Supervisor Mid-Shift (3:00PM-11:00PM)

• Full-time

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtechofferscutting-edge, value-added solutions to the industry’s leadinggamingoperators. Since Playtech's inception in 1999,ourapproach has been centered on continual development. PT Services (New Jersey) LLC represents Playtech Liveproduct,andourstudios contain hundreds of state-of-the-art cameras,broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in New Jersey!

As a Live Studio Supervisor, you will oversee live-streaming casino operations, ensuring that Live Dealers and Shufflers adhere to strict multi-state gaming regulations and company policies. You will maintain game integrity, handle technical or guest escalations, and support the Site Manager in fostering a professional, high-energy, and compliant work environment.

• Regulatory Oversight:Supervise Live Dealers and Shufflers to ensure total compliance with multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies.
• Operational Audits:Monitor studio operations, implement new management-directed policies, and ensure all live gaming operational reports adhere strictly to procedures.
• Error Correction:Swiftly correct any Live Dealer or Shuffler mistakes in a timely, compliant manner.

• Game & Shuffling Expertise:Demonstrate comprehensive mastery of all company-offered games; step in to assist with game presentation and card shuffling as needed.
• Technical Management:Monitor and address studio technical disruptions immediately, coordinating resolutions in accordance with procedures and gaming regulations.
• Performance Testing:Collaborate with management to test and evaluate studio and application performance for new and existing online gaming operations.

• Escalation Handling:Professionally resolve and elevate guest complaints regarding game-related questions in accordance with chat policy.
• Conflict Resolution:Assume leadership in communication and conflict resolution, addressing inquiries from licensees and players professionally.
• Leadership Support:Assist the Site Manager with daily operational tasks and complete additional duties as directed by management.
• Professional Development:Maintain an exemplary level of professionalism to foster a positive workplace; attend required educational events and briefings to improve skills

• Age:Must be 21 years of age or older.
• Licensing:Must be able to obtain and maintain a
  New Jersey Gaming License
  and a
  West Virginia Casino Employee Registration
  .
• Education:High School Diploma or GED required.

• Leadership:At least 1 year of Supervisory and Customer Service experience.
• Software Proficiency:At least 1 year of basic-to-intermediate
  Microsoft Excel
  experience, alongside basic computer skills (MS Office, electronic mail, etc.).
• Technical Ability:Ability to deal, sort, shuffle, and count cards, and operate gaming equipment involving highly repetitive hand/arm movements.

• Communication:Excellent customer service and interpersonal skills tailored for a live-streaming environment.
• Demeanor:Proven ability to maintain a professional demeanor (speech, appearance, and posture) in a fast-paced environment.
• Conflict Resolution:Ability to handle potential guest conflicts professionally while maintaining Playtech’s guest service standards.
• Attributes:Punctuality, strong attention to detail, and willingness to wear assigned uniforms.
• Availability:Flexible schedule to work a variety of shifts, including
  nights, weekends, and holidays
  .
• Pay Rate:$24.00/hour + Hourly Performance Bonus (Bonus Range: $0.25 – $3.00/hour)
• Time Off:10 Vacation Days, 5 Sick Days, and 10 Paid Holidays.
• Health & Wellness:Medical, Dental,…