Event Guest Services Representative - Soundwaves

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events. Continually exceed guest expectations for service and satisfaction in all areas of the event experience. Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL. Greet guests and scan tickets and / or escorts guests to their proper assigned seats.

Acknowledges all guest related issues and reports to Supervisor. Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures. Perform other duties as assigned. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.

Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Employee must stand during entire shift. Occasionally must walk on stairs.

• High school diploma or GED preferred
• 1 year of customer service experience
• Must be able to stand entire shift and walk up and down bleacher steps
• Work is primarily nights and weekends when shows are scheduled

• 401K with match
• Earned Sick Pay
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $16.00

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!