Event Guest Services Representative - Soundwaves

## Event Guest Services Representative - Soundwaves Apply locations:
Hard Rock Hotel & Casino Atlantic Citytime type:
Part time posted on:
Posted Todayjob requisition :
R12010

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
*
* Job Description:

** Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.
* Continually exceed guest expectations for service and satisfaction in all areas of the event experience.
* Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL.
* Greet guests and scan tickets and / or escorts guests to their proper assigned seats.
* Acknowledges all guest related issues and reports to Supervisor.
* Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures.
* Perform other duties as assigned.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
* Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
* Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Employee must stand during entire shift.
* Occasionally must walk on stairs.
*
* QUALIFICATIONS:

*** High school diploma or GED preferred
* 1 year of customer service experience
* Must be able to stand entire shift and walk up and down bleacher steps
* Work is primarily nights and weekends when shows are scheduled
** BENEFITS INCLUDE**:
* 401K with match
* Earned Sick Pay
* Holiday Pay
* Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* All team members are eligible to participate in the discretionary annual bonus program
* Training and Leadership development programs
* Wellness programs including onsite information and fitness seminars
* Team Member Resource Groups
* Recognition programs
* Pay rate $16.00
#J-18808-Ljbffr