Dual Rate Dealer​/Supervisor

• Conducts assigned game according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game.
• Informs the Supervisor Casino Games of any request or unusual play.
• Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
• Must be able to stand for extended periods of time.
• Bending mobility required.
• Must be able to speak fluently and understand English.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Follows Bally’s established service standards
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.

• Conducts assigned game according to procedure.
• Cooperates with other Dealers when assigned to the same game (Craps).
• Controls pace of the game.
• Informs the Supervisor Casino Games of any request or unusual play.
• Issues to customers the proper amount of gaming chips after completion of the credit authorization procedures.
• Must be able to stand for extended periods of time.
• Bending mobility required.
• Must be able to speak fluently and understand English.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Follows Bally’s established service standards
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.

• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

• Constantly
  - Standing, Sitting, Balancing, Noise, Cigarette Smoke, Talking, Hearing, Repetitive Motion, Eye /Hand /Foot Coordination.
• Frequently-Feeling, Grasping, Handling, Reaching,
• Occasionally-Walking, Pushing, Pulling, Stooping,
• Rarely
  -Crawling, Crouching, Atmospheric Conditions, Hazards, Vibration, Humid, Wet, Temperature Changes, Extreme Heat, Extreme Cold, Kneeling, Climbing, Carrying, Lifting, Sitting.

• $7.00 Hourly plus tokes an additional $28.125 per hour when worked as a supervisor

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for…