Cashier, Entertainment & Gaming

## Cashier
-Apply:
Hard Rock Hotel & Casino Atlantic City:
Full time:
Posted Today:
R14074

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
*
* Job Description:

** Under direction of the Guest Services Supervisor, the incumbent ensures the swift expedition of our guests through the parking process while creating genuine rapport with them upon arrival.
* Conducts him/herself in accordance with all Gaming Control Commission Regulations as well as departmental policies and procedures.
* Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
* Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of service standards
* Creates a culture of high ethical standards, integrity and service at all times
* Utilizes effective communication to create a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.
* Expresses positive body language and attitude while delivering superior customer service at all times
* Participates in quality assurance program and helps Guest Services achieve a top-tier customer ratings
* Works with existing Hard Rock standards and provides feedback to enhance property-specific standards
* Takes ownership of customer concerns and questions, while escalating any larger service opportunities to Supervisor swiftly.
* Able to sort, assemble and reconcile paper documents (receipts, tickets, etc.)
* Maintains cash bank and prepares daily deposit of funds, along with being responsible for posting cash payments and providing customers with receipts.
* Must be capable of viewing computer monitors/screens for extended periods of time
* Maintains accurate property information through property fact sheet and other forms of communication.
* Able to travel to and from cashiering location situated outside the main building.
* Assure all safety policies and procedures are followed
* Able to attend training and meetings as and when required.
* Report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
* Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Other duties as assigned.
*
* QUALIFICATIONS:

*** High School Diploma or equivalent preferred with one year of cashier experience, or an equivalent combination of education and experience.
* High School diploma, GED, or equivalent required.
* Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
* Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
* Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
* Must possess working knowledge of computers; proficiency in utilizing point of sale system is preferred.
* Demonstrated aptitude in addition, subtraction and the operation of calculating machines.
* Must be detail oriented.
* Must possess excellent time management skills.
* Must be willing and able to work flexible hours including evenings, weekends.
** BENEFITS INCLUDE
*** Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
* 401K with match
* Paid Time Off
* Holiday Pay
* Free Meals, Free Uniforms, Free Parking
* Discounts at Hard Rock properties around the globe
* All team members are eligible to participate in the discretionary annual bonus program
* Training and Leadership development programs
* Wellness programs including onsite information and fitness seminars
* Team Member Resource Groups
* Recognition programs
* Pay Rate $16.00 an hour