Waterpark Guest Service Supervisor

Summary of Position

Responsible for ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. The Guest Service Supervisor is responsible for directly overseeing a team of guest service professionals who maintain orderly daily operations while providing exceptional guest service and assisting guests as needed.

Reports to: Waterpark Managers, Waterpark Supervisors, Waterpark Assistant Director, Waterpark Director

Supervises: Waterpark Guest Service Associates

• Must be 16 years of age or older
• Daily reconciliation of cash/credit sales and production of bank deposits when necessary.
• Leadership experience: proven ability supervise staff to provide exceptional customer service.
• Ability to complete tasks simultaneously.
• Leadership, problem solving, organization and communication skills.
• Strong customer service skills (verbal and written).
• Work flexible schedule including nights, weekends, and/or holidays as needed

• High school diploma/GED or related experience
• Prior experience working in an amusement or hospitality setting
• Strong customer service and oral communication skills

• Daily supervision of a team of Guest Service Associates who assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets.
• Daily supervision of a team of Guest Service Associates who process guests' payments using cash, credit, gift cards, coupons, vouchers, etc.
• Providing assistance with guest service issues, including resolving problems and concerns, and processing refunds if required.
• Daily supervision of the waterpark Cabana rental program as well as the VIP seating program.
• Direct oversight of Guest Service Associates to make certain they follow all cash control procedures.
• Performs other duties as assigned by Waterpark management

Demonstrates Showboats core values in the performance of position responsibilities:

• Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.
• Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
• Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.
• Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.
• Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates.
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to maintain Lifeguard certification, must be current.
• The ability to use a computer to communicate, create, and access information.
• The ability to stand and walk for long periods of time.
• The ability to work in a fast-paced environment.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms.

Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)

Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day)

Not Applicable – activity is not applicable to this occupation.

Stand

x

Constantly

Frequently

Occasionally

Not Applicable

Walk

x

Constantly

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

Occasionally

Not Applicable

Handling/Fingering

x

Constantly

Frequently

Occasionally

Not Applicable

Reach Outward

x

Constantly

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

Constantly

x

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

Not Applicable

Occasionally

Crawl

Constantly

Frequently

Not Applicable

Occasionally

Squat or kneel

Constantly

x

Frequently

Occasionally

Not Applicable

Bend

Constantly

x

Frequently

Occasionally

Not Applicable

• 10 lbs. or less
• 11 to 20 lbs.
• 21 to 50 lbs.
• 51 to 100 lbs.
• Over 100 lbs.

• 12 lbs. or less
• 13 to 25 lbs.
• 26 to 40 lbs.
• 41 to 100 lbs.

• Extreme Cold (non-weather)
• Extreme Heat (non-weather)
• Wet and Humid
• Loud Noise Level

• Ability to Read
• Ability to Speak English
• Ability to Understand Verbal Directions
• Ability to Report to Work Regularly
• Ability to Report to Work on Time
• Ability to Work Safely