Housekeeping Coordinator

Summary of Position

Responsible for supporting the housekeeping department in ensuring the highest standards of cleanliness, organization, and service are maintained. This position coordinates daily housekeeping operations, handles administrative tasks, schedules housekeeping staff, manages inventory, and facilitates communication between housekeeping, other departments, and guests.

Reports to: Housekeeping Manager/Director

Supervises: NA

Must be 18 years of age or older

• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management systems (PMS) is an asset.
• Flexibility to work various shifts, including weekends and holidays, as required.

• High school diploma or equivalent; hospitality training preferred
• Previous housekeeping or hotel operations experience strongly preferred
• Fluency in English required;
  Spanish proficiency preferred

• Coordinate daily housekeeping operations, including cleaning schedules, room assignments, and special requests.
• Serve as the primary point of contact for the housekeeping department, responding to guest and staff inquiries, and resolving issues promptly.
• Maintain and update housekeeping records, including cleaning logs, staff schedules, inventory lists, and work orders.
• Collaborate with other departments, including front desk, maintenance, and management, to ensure timely and effective communication and service delivery.
• Monitor and manage inventory of cleaning supplies, linens, and other housekeeping materials, placing orders as needed to ensure stock levels are adequate.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and compliance with quality standards.
• Handle administrative duties such as preparing reports, updating databases, and processing invoices.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Assist the housekeeping team in hands-on cleaning tasks when necessary to meet operational needs.
• Performs other related duties assigned by the Housekeeping Manager/Director.

Demonstrates Showboats core values in the performance of position responsibilities:

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate, create, and access information.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)

Occasi…