Housekeeping Coordinator - Housekeeping

## Housekeeping Coordinator - Housekeeping Apply locations:
Hard Rock Hotel & Casino Atlantic Citytime type:
Full time posted on:
Posted Todayjob requisition :
R10917

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** Under the direction of the Housekeeping Management, the incumbent ensures the Housekeeping Department functions to established Hard Rock property and brand standards.
* Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
* Acknowledge all guests utilizing the 10/5 rule and using the guest’s name whenever possible
* With assistance from housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations
* Creates a culture of high ethical standards, integrity, and service at all times
* Personally, assists guests, assist management, solicits feedback and adapts internal procedures accordingly
* Implements systems that help anticipate the needs of our guests
* Seeks opportunities to improve performance, and implements action plans for improvement
* Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
* Works with direct reports to evaluate progress toward goals
* Creates a culture of accountability through quality control metrics for Housekeeping performance
* Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
* Ensures integration and teamwork for the department in a positive environment
* Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
* Assure all safety policies and procedures are followed
* Utilize device/HotSOS to place requests for Housemen and other departments
* Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).
* To attend training and meetings as and when required.
* To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
* Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
* Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Other duties as assigned.
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* QUALIFICATIONS:

*** High School diploma, GED, or equivalent required
* Bilingual in Spanish preferred
* Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
* Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
* Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
* Must possess good knowledge of computers
* Must be detail oriented
* Must possess excellent time management skills
* Must be willing and able to work flexible hours…