Front Desk Lead Clerk Tropicana Atlantic

Front Desk Lead Clerk - Full Time (Tropicana Atlantic City)

Atlantic City, NJ, United States (On-site)

$18.00 Per Hour

• Assures that all special requests are handled in advance to assure positive guest relations
• Runs all front office reports
• Provides Family Style Service at all times
• May perform other duties as assigned

• Answers phone at control desk and processes information from all other areas of the hotel and casino
• Processes express check-outs and assures that guests receive copies of billing
• Oversees and participates in assuring that complete and accurate over/credit reports are done on a daily basis and that all discrepancies are brought to the attention of the front desk manager and thoroughly rectified before downtime
• Assists manager in completing the housekeeping/front desk discrepancy report to ensure that all improper occupancy states are rectified or justified and documented and assures that all vacant rooms are available for resale
• Assists the front desk management in assuring that all “walked guests” are treated in a professional manner and that all pertinent paperwork is completed regarding the same
• Assists in the check‑in and check‑out of guests when necessary

• High School diploma or equivalent experience required.
• One year experience in hotel reservations or front desk operations required.
• Must have excellent communication skills.
• Required to perform the customer service standards of the department.
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures.
• Experience with LMS.

• Job Identification 86275
• Job Schedule Full time
• Locations Tropicana Atlantic City (On-site)

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.