Technical Project Manager

Technical Project Manager – Atlantic City, NJ

Objectstream is seeking a highly experienced Technical Project Manager to lead a support initiative in Atlantic City, NJ.

The ideal candidate will have deep experience managing call center / help desk operations (Tier1–Tier3) as well as strong technical expertise across networking, infrastructure, and application support environments. This role requires a confident leader who can coordinate multidisciplinary teams, oversee project delivery, and ensure uptime and performance of complex IT systems.

• Lead infrastructure and application support projects through full SDLC/operational lifecycle.
• Coordinate across engineering, network operations, and support teams to ensure service availability.
• Oversee implementation and administration of infrastructure monitoring tools.
• Manage configuration, release, and deployment pipelines including CI/CD setups.
• Collaborate with technical teams on switches, routers, OracleRAC, Ansible Tower, and related infrastructure.
• Apply PMP methodologies for project planning, scheduling, and resource management.
• Utilize JIRA and Confluence extensively for project tracking, documentation, and reporting.
• Work closely with team leads to enforce SLAs and process improvement aligned with ITIL best practices.
• Develop operational documentation, runbooks, and performance dashboards.

• 15+ years of experience managing large‑scale technical or infrastructure projects.
• Demonstrated experience in call center / help desk environments (Tier1–3).
• Proven background in infrastructure and application support delivery.
• Proficiency in JIRA and Confluence (expert level required).
• Strong hands‑on understanding of network devices (switches, routers) and monitoring platforms.
• Solid technical grounding in Electronic or Network Engineering and Database Engineering.
• In‑depth knowledge of OracleRAC and Ansible Tower.
• Experience establishing CI/CD pipelines and automation frameworks.
• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder‑management skills.
• Ability to thrive in fast‑paced, mission‑critical environments.
• Must have active PMP certification.
• Must be a US citizen and must have lived in the US for 3 years in past 5 years.
• Must be able to hold and maintain a Secret Clearance.

• ITIL Foundation certification.
• Familiarity with infrastructure monitoring suites.

• Competitive salary and benefit package.

Objectstream is a VEVRAA federal contractor and we request priority referral of veterans for available positions.