IT Operator

Responsibilities

• Deploy, configure, and install desktops, laptops, monitors, printers, and other end-user devices.
• Support large-scale hardware refresh and desktop deployment projects.
• Assist with Microsoft 365 deployment, migration, and end-user support.
• Configure and troubleshoot Windows workstations and Microsoft 365 applications.
• Support Virtual Desktop Infrastructure (VDI) environments.
• Perform equipment staging, imaging, configuration, and deployment.
• Manage IT assets throughout their lifecycle, including inventory, tracking, receiving, deployment, and retirement.
• Coordinate logistics for equipment shipping, receiving, storage, and distribution.
• Troubleshoot hardware, software, peripheral, and connectivity issues.
• Maintain accurate documentation of asset inventory, deployment activities, and support requests.
• Work closely with project teams to ensure timely completion of deployment activities.
• Provide exceptional customer support while maintaining established service levels.
• Participate in after-hours deployments and maintenance activities as required.

• Valid REAL ‑compliant driver's license or another federally accepted form of identification.
• Experience supporting enterprise desktop environments.
• Experience with Virtual Desktop Infrastructure (VDI) technologies such as VMware Horizon, Citrix, or similar platforms.
• Experience performing large-scale hardware deployment, refresh, or migration projects.
• Experience supporting Microsoft 365 deployment or migration initiatives.
• Knowledge of IT Asset Management processes and inventory control.
• Experience coordinating IT logistics, equipment staging, shipping, and receiving.
• Strong knowledge of Windows operating systems and desktop hardware.
• Excellent troubleshooting and problem‑solving skills.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to crawl under desks, work around office furniture, and perform physical installation of equipment.
• Ability to work extended hours, evenings, weekends, and holidays when project schedules require.