IT Tech Support Technician

PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtechofferscutting-edge, value-added solutions to the industry’s leadinggamingoperators. Since Playtech's inception in 1999,our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product,andourstudios contain hundreds of state-of-the-art cameras,broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in New Jersey!

AsanIT Tech Support Technician,youwill be responsible to maintain,install and troubleshoot any live studio operational equipment’sas well as computer systems and networks.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Must be able to adhereto a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.

Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.

Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’sin accordance withthe specified procedures.

Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.

Monitoring information systems by diagnosing problems, solving themimmediatelyandadvisingthe direct manager about the work carried out and the execution times.

Respond to user calls and troubleshoots, and to diagnose and resolve software problems.

Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.

Provide a day-to-day technical support such as consultations and provision of services for users.

Make and save reports of any related documentation.

Eager to learn andparticipatewith new applications, software, and networking stocktaking.

Prepare necessary technical report when requested by the management.

Understand and use IT technical terminology andcomply withany regulatory enactments, standards, and provide technical documentation requirements.

Execute dutiesin accordance withthe standard IT service operating procedures.

Perform anyadditionalduties as instructed by management.

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

Must be 21 years of age or older

Preferably, 1 year ofpreviousIT and/or technical computer experience.

Knowledge – Windows and Windows office related software installation and troubleshooting

Networking skills – good cooperation skills,ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture

Communications skills – ability to clearly and unambiguously explain issues related to work, company'srulesand procedures.

Ability tomaintaina professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.

Ability to work a variety of shifts, including nights, weekends, and holidays.

Punctuality and attention to detail.

Ability to learn quickly and work independently.

Ability to understand and to use IT technical terminology.

Be able to wear assigned uniformsandmaintainprofessional appearance standards.

Must be able to obtain aNew Jersey Gaming License and West Virginia Casino Employee

Pay Rate: $25

Yearly Bonus

Vacation Days:10days

Sick Time: 5 days

401K – 4% match

Physical Functions

Frequent standing and walking.

Bending, kneeling, stooping, crouching, squatting, and crawling to access equipment in various locations (e.g., under desks, behind servers).

Reaching, twisting, turning, climbing stairs, ladders, or potentially into and out of vehicles or elevated platforms.

Ability to lift and move objects, often ranging from 10 pounds regularly to50pounds.

Occasionallyliftingheavier items, potentially up to 100 pounds, sometimes withassistanceorappropriate equipment.

Carrying and transporting materials and tools.

Frequent use of hands and fingers for tasks like typing, grasping, and manipulating tools and equipment.

Visual capacity for using computer equipment, reading manuals, and performing detailed work.

Working in various environments, such as live streamingfloorand any back of the house areas.