Public Safety Telecommunicator Trainee

Responsibilities

Under close supervision as a trainee and productive worker, receives and responds to telephone or other electronic requests for emergencies assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites: does other related duties as required.

Learns to obtain, verify, and record location of emergency, name of caller, nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.

Learns to operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data.

May be required to access foreign language interpreter service for non-English speaking callers.

Maintains a reassuring, calming manner with callers to obtain required information.

Persuades emergency callers to stay on the line.

In response to medical emergencies is trained in the provision of first aid or CPR instructions to stabilize the medical condition of people until arrival of professional medical assistance.

In nonmedical emergencies may provide precautionary instructions and advice to help ensure the personal safety of people and/or to minimize loss of property pending arrival of fire, police, or other assistance.

Refers nonemergency situations to other appropriate public or private agencies.

May dispatch nonemergency personnel or equipment.

Relays information or instructions to field units via radio or mobile data terminal.

Learns to utilize video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency.

Determines the appropriate type of agency(ices) to respond to the specific emergencies or call for assistance.

Learning to utilize radio, telephone, and computerized or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on preestablished response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from preestablished response plans.

As instructed, coordinates the dispatching of units involving two or more government jurisdictions.

May assist in maintaining and facilitating communication with responding units by receiving and relaying information including confidential information to authorized personnel.

Maintains a constant update on status of emergency units in the field and on-call personnel.

May make entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, hazardous material databases, and hospital status files.

Receives training in the answering of telephone, radio, and video display inquiries of the NCIC and the SCIC for law enforcement agencies of the state.

Maintains and updates NCIC, SCIC, and other records and files.

Learns to maintain the official station record and/or the daily log of all incoming and outgoing communications.

Receives training in the activation of emergency alert systems such as bells, sirens, beepers, and tone-activated devices.

Prepare reports and statistical data.

Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

• Knowledge of methods for operating communications systems after a period of training.
• Knowledge of procedures used for emergency medical treatment after a period of training.
• Knowledge of emergency medical, fire, police, and other emergencies terminology after a period of training.
• Knowledge of procedures for dispatching emergency and nonemergency equipment and personnel after a period of training.
• Ability to utilize information required for documenting emergencies situations and calls.
• Ability to utilize information concerning functions of operating units or departments within the agency or jurisdiction.
• Ability to utilize security procedures involved in dissemination of information.
• Ability to utilize established safety procedures and guidelines.
• Ability to utilize procedures for investigating and resolving complaints.
• Ability to operate automatic location identification (ALI), automatic number identification (ANI), and other communications equipment in a complex communications program after a period of training.
• Ability to learn the purpose and operation of various law enforcement and other information systems and the Statewide 9-1-1 Enhanced Emergency Telephone System.
• Ability to answer voice and TTY/TTD (telecommunications devices for the deaf) telephone calls…