Shift Lead, Retail - Rock Shop

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

• The Retail Lead is responsible for assisting the Retail Managers with the day-to-day operations of all retail outlets, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards are followed.
• Markets retail merchandise to Guests
• Stock and re-stock the Retail area to ensure an adequate inventory of all goods
• Perform cash and/or credit transactions with Guests
• Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures
• Ensures Guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines
• Promotes positive public/employee relations at all times
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Ensure employees follow safety, sanitation and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/retail performance.
• Assists in opening & closing the retail store as needed.
• Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Assist management with and helps prepare for retail inventory (when applicable).
• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits.
• Performs all other related and compatible duties as assigned.

• GED or High School degree required
• 2-4 years of high volume retail supervisory experience
• Knowledge of inventory, merchandising, and key holder experience
• Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
• Ability to work a flexible schedule to meet the needs of the business

• Medical
• Dental
• Vision Prescription
• Life
• Accident
• Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals
• Free Uniforms
• Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs

Pay Rate $19.00 an hour

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!