Shift Lead, Retail - Rock Shop

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

The Retail Lead is responsible for assisting the Retail Managers with the day-to-day operations of all retail outlets, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards are followed.

• Markets retail merchandise to Guests
• Stock and re-stock the Retail area to ensure an adequate inventory of all goods
• Perform cash and/or credit transactions with Guests
• Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures
• Ensures Guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines
• Promotes positive public/employee relations at all times
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Ensure employees follow safety, sanitation and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/retail performance.
• Assists in opening & closing the retail store as needed.
• Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Assist management with and helps prepare for retail inventory (when applicable).
• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits
• Performs all other related and compatible duties as assigned

• GED or High School degree required
• 2-4 years of high volume retail supervisory experience
• Knowledge of inventory, merchandising, and key holder experience
• Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
• Ability to work a flexible schedule to meet the needs of the business

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay Rate $19.00 an hour