Field Service Technician

Summary

Bluberi gaming is seeking a Field Services Technician. The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team.

• Deliver the highest level of customer experience through effective communications and professional service interactions with bluberi customers.
• Maintain contact with the customer on a regular basis while performing work on their machines, including follow-up after work is completed.

• Install, setup, maintain and reconfigure gaming products.
• Troubleshoot malfunctioning equipment to the Failing Replaceable Unit (FRU) returning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services.
• Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
• Responsible for required daily paperwork, including Field service Reports, Time Sheets, Expense Reports and post installation documentation.
• Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Responsibly manage remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests. Execute all necessary paperwork for part transfers, orders and usage.
• It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays.
• Perform floor walk-throughs while on site at customer locations to observe bluberi games and ensure they are fully functional and properly configured. Take appropriate actions where necessary, to correct equipment operation.
• Perform other tasks and duties as assigned by the supervisor.

• Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices.
• Works closely with scheduling to understand upcoming customer equipment activities including installations, conversions, removals or preventative maintenance. Manages all travel requirements necessary to support these scheduled events.
• Communicate effectively and efficiently with Bluberi scheduling and dispatch. Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures (to Dispatch or within the Service Management application).
• Work closely with Product Management and Sales to provide quality feedback on specific field activities via established communication channels.
• Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve bluberi’s collective service capabilities.

• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
• Must possess basic problem analysis and troubleshooting skills.
• Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods of time.
• Demonstrate dexterity when working with tools and working with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.
• Ability to safely use common hand tools including screw drivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.
• Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
• Must have a valid driver’s license and be able to obtain CDL if necessary.
• Have basic written communication skills in the English language.
• Have basic verbal communication skills using the English language.
• Has basic customer service skills including listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.

• High School Diploma/GED.
• Technical or I.T. related training or education is a plus.
• Must reside within 1 hour of the Atlantic City, New Jersey area.

• 4+ years of electronics, repair, field, or related industry experience; degree or certification in gaming-related field highly preferred.

• Familiarity with the casino gaming industry is considered a strong plus.
• Knowledge of programming languages such as Python and/or R for advanced data analysis.
• Strong statistical analysis skills, including but not limited to regression analysis, cluster analysis, and hypothesis testing.
• Excellent verbal and…