Case Manager - STAR Program

Case Manager - STAR Program Job Description

POSITION SUMMARY

Reports To:

Program Supervisor-STAR Program

Trainings:
Annual, American Heart Association BLS and Heart Saver First Aid required within 90 days of hire or transfer. CPI required within 90 days of hire or transfer, renew annually.

The Case Manager possesses the knowledge, skills, and experience necessary to perform case management activities competently. The Case Manager completes a comprehensive assessment and develops a Family Case Plan for each client. This position works with clients to link them to appropriate care and resources in the community in order to meet identified needs. The Case Manager will possess a thorough knowledge of community services and resources to facilitate referrals.

This position will also possess the skills, knowledge, and experience needed to assist and engage clients when entering care and when transitioning between levels of care. The Case Manager will act as an advocate for their clients.

Duties and Responsibilities:

Assists in completing a comprehensive case‑management assessment for each client. Develops an integrated Family Case Plan for each client. Links clients to appropriate care and resources in the community, including specialized services such as HIV/AIDS, mental health, chronic and acute health problems, and criminal justice issues. Promotes the client’s recovery to their fullest potential by facilitating the assessment of skills, including literacy, educational opportunities, job readiness, vocational training, employment placement, and career development.

Offers each assigned client at least one hour per week of face‑to‑face time. Refers clients and assists them with accessing substance‑use‑disorder treatment as needed. Assists and engages the client during transitions between levels of care to ensure continuity of care. Coordinates interventions and services provided by multiple agencies. Informs clients of needed services—medical, legal, educational, vocational, and employment—and assists the client in accessing them.

Uses engagement skills to motivate and encourage voluntary access to services that support a healthy lifestyle. Advocates on behalf of the client. Provides education related to HIV and hepatitis. Provides training on recognition of relapse triggers and strategies to avoid relapse. Participates with team members in updating the Family Case Plan within established time frames or as indicated by changes in client needs.

Demonstrates knowledge of crisis intervention and behavior management of aggressive behavior. Involves clients and families in the service‑planning process. Assists in the development and implementation of educational programs. Demonstrates knowledge of community resources. Accurately documents all client interaction within established time frames. Documentation includes noting that each assigned client was offered at least one hour per week of face‑to‑face time and whether that visit was accepted;

it also records the client’s participation in any contact and any services provided. Writes in a professional and competent manner. Maintains a valid NJ driver’s license and practices safe and courteous driving habits. Provides services to clients/families in their native language or procures a translator. Works well with other staff and supervisors. Demonstrates a willingness to serve on professional committees, attend staff meetings, in‑services, etc.

Seeks supervision in a professional manner and documents supervision. Participates with team members and clients/families in discharge planning. Provides services within state‑mandated scope. Provides competent psychosocial education to clients. Develops adequate professional relationships with all referral sources and community agencies. Adequately responds to the needs of clients, families, and referral sources. As appropriate to scope of practice, assists in collecting data for each assigned client, including the client’s physical status in relation to dependence, the nature of alcohol and/or drug use, and the intensity of the client’s mental preoccupation with substance use.

Completes urine tests according to…