Transportation & Parking Supervisor- Parking Operations

Transportation & Parking Supervisor

The Transportation & Parking Supervisor oversees daily operations of parking and transportation services to ensure efficient, safe, and guest-focused operations. This role involves supervising staff, managing schedules, addressing customer concerns, and optimizing parking and transportation resources to meet organizational goals.

• Coordinates with Baggage Handling to ensure proper movement of luggage.
• Supervise valet attendants and valet cashiers
• Monitor employee performance and provide regular feedback and coaching
• Ensures the smooth and efficient traffic flow of the valet parking system and vehicle staging during peak times or special events.
• Performs administrative functions including scheduling, associate evaluations, counseling, training sessions and operational procedures
• Address and resolve customer complaints or inquiries regarding parking and transportation services.
• Ensure a positive guest experience by maintaining professional and courteous interactions.
• Provide regular updates to leadership regarding operational performance and challenges.
• Handle unexpected issues, such as vehicle breakdowns, overcrowding, or customer disputes
• Assists in all customer transportation services, including but not limited to limousines, buses, helicopter, etc.
• Other duties as defined by the upper management team

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Excellent organizational and multitasking abilities.
• Strong communication and problem-solving skills
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Ability to stand and walk for extended periods of time and be able to move throughout the Casino/Hotel areas and work in various weather conditions.
• Must possess valid New Jersey Driver's License with clean driving record