Community Branch Manager

SUMMARY

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, ensuring operational efficiencies, and developing branch employees. The role typically manages one or more branches with deposits up to $100million, using a full suite of banking services focused on customer experience, digital utilization, and compliant sales practices.

• Facilitate integrated delivery of financial services and products, including customized lending, cash management, investment management, and related services by referring clients to the appropriate department or division.
• Manage client‑relationship‑management software, recording activities, incidents, referrals and marketing activities.
• Foster growth in top client relationships of the branch and identify referral opportunities to other lines of business such as Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management.
• Build client relationships through outbound and proactive measures, opening and maintaining consumer and business checking and savings accounts, IRAs, CD's, consumer and small business credit cards.
• Demonstrate proficiency in processing new consumer and new small business loan requests.
• Keep up to date on regulatory changes, follow all bank policies and procedures, and complete required training.
• Ensure compliance with all bank regulations, policies and procedures for assigned job functions.
• Participate in branch security in accordance with First Interstate Bank's security policy, ensuring operational efficiency and quality standards.
• Promote the bank's corporate culture, take initiative, and serve as a positive example.
• Participate in volunteer activities, financial education, and community relations to foster a unified presence in the market.
• Perform additional duties as assigned.

• Manage one or more branches, ensuring consistent performance, employee engagement, and operational soundness.
• Oversee selection, placement, performance, development, promotion, and termination of branch employees, collaborating closely with the Community Market Leader.
• Provide coaching, performance feedback, and development; ensure each team member builds proficiency in consumer and small business lending, deposit account opening, and dashboard monitoring.

• Demonstrated ability to manage branch‑level P&L, interpret financial trends, and drive performance outcomes.
• Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
• Ability to solve complex operational or client‑related challenges using sound judgment, data interpretation, and risk‑aware decision making.
• Skilled in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
• Ability to identify client needs and recommend appropriate financial solutions.

• High School Diploma or General Education Degree (GED) required.
• Associate's Degree preferred.
• 4‑6 years of experience in the banking industry, including supervisory or management experience.
• Consumer and Small Business lending origination experience preferred.

• Valid Driver’s License required.
• Registered Mortgage Loan Originator per the SAFE Act required.
• Notary Certification preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse.
• Frequent handling, hearing, lifting (up to 25lbs), sitting, standing, talking, walking, and moderate noise level.
• Typical work hours vary based on scheduling and business need; regular and predictable attendance required.
• Travel as needed.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. All applicants must pass pre‑employment screenings including a background check. First Interstate Bank participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).