Shift Supervisor – Surveillance

Responsibilities

• May perform duties of a Surveillance Officer.
• Observes activities of casino guests and employees.
• Monitors all casino operations, including table games, slots, cashiering cage and count rooms, by way of the closed-circuit television (CCTV) system for criminal activity and/or violations of NJ regulations and company policies and procedures.
• Records and documents such activities where appropriate and report the activities to appropriate officials.
• Monitors property alarms and communicates effectively with responding parties.
• Completes detailed incident reports and daily logs.
• Responsible for daily operations of surveillance shift, in absence of shift supervisor
• Assists with training and mentoring of surveillance staff.
• Promotes positive public relations.
• Handles sensitive information and maintains confidentiality.
• Performs other duties as assigned.
• NOTE:
  
  EMPLOYEES MUST ADHERE TO THE REGULATIONS SET FORTH IN N.J.A.C. 13:69D-1.10 and 1.11 AND MUST SIGN AN ACKNOWLEDGEMENT OF THESE REGULATORY REQUIREMENTS PRIOR TO BEING EMLOYED IN THE SURVEILLANCE DEPARTMENT.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
• Listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Supervises and trains Surveillance Officers according to standard operating procedures.
• Observes and records any irregular activities as required.
• Recommends policy changes to the Surveillance Manager.
• Completes special assignments for upper management as requested.
• Other duties as assigned.

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

• $28.84 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

” P remier is an equal opportunity employer subject to the rules and regulations of the NJDGE ” .