Tenant Services Coord

Under the general supervision of the Program Director/designee, functions as part of an interdisciplinary team assisting assigned individuals and/or families in maintaining viable living, employment and social situations in the community by monitoring social, financial, vocational and/or other services. Attend service coordination meetings, collaborate with external care coordinators, assess tenant needs and discuss/advocate for needed services. Visits tenant residences and/or meets with tenants to provide counsel and/or assistance/support their capabilities and interests, in maintaining the greatest degree of independent living.

The duties of tenants are performed independently, and tenant services coordinators provide referrals for assistance if needed.

• Resident Support & Case Management
  • Customer Service – provide a high-level of customer service to residents, interdepartmental colleagues, and vendors/contractors.
  • Explains the types of services available to tenants and families, regarding daily living skills, socialization, and conflict resolution.
  • Refers consumers to community resources and other organizations.
  • Advocates on behalf of tenants with outside service providers and within ICL.
  • Assists resident/consumer in finding and getting into vocational training or other training opportunities.
• Administrative & Organizational Support
  • Housing – Support the housing intake process by assisting with document collections, eligibility assessments, and housing application process.
  • Leasing – coordinate and support timely move-in/move-outs processes.
• Program Development & Implementation
  • Compliance – monitor housing conditions and ensure compliance with housing program requirements.
  • Program Development – organize community-building activities, events, and resident engagement opportunities to foster a sense of belonging and support.
  • Ensures that services include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs and primary language.
  • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to tenants in a manner that is clear and understandable.
• Collaboration & Partnerships
  • Partnerships – Establish strong relationships with tenants to provide support on a schedule established by the tenant or social services staff.
  • Collaborate – counsel's tenants individually or in small groups regarding mobilizing inner capabilities and environmental resources to attain goals.
  • Assists in the orientation of new personnel when requested.
  • Attend regularly scheduled staff meetings, and supervision as well as in-service training and activities.
  • Supports the tenant and/or family to maintain independence.
• Monitoring & Reporting
  • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors.
  • Completes incident reports in accordance with ICL policy.
  • Recording – maintains a case-record for each resident and accurately completes required forms.
  • Document Security – secures information contributing to the individual's situation. Based on this information, provides support accordingly.
  • Reporting – continually documents tenants or family needs to assist them in maintaining independence.
  • Monitoring – reviews case record and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information, manually or using a computer.
  • Compliance – maintains up-to-date, accurate individual case records on each assigned tenant and family in accordance with regulatory guidelines.
  • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management.
  • Complies with attendance and timekeeping rules. Reports reliably and regularly to work on an ongoing basis.
• Crisis Intervention & Conflict Resolution
  • Conflict Resolution – respectfully assist residents with resolving conflicts in a timely manner ensuring a peaceful and cooperative living environment for all.
  • Performs crisis assessment and nonverbal and verbal crisis intervention.
  • Accounts for consumers and files missing person…