PAS Specialist III

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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

Work Designation. Depending on your location within the continental US, this role may be remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated in advance.

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

• Knowledge of terminology to perform policy maintenance and accounting
• Extensive knowledge of Aflac systems
• Knowledge of Aflac’s new business procedures, plan codes, and premiums
• Extensive knowledge of Aflac’s products/services
• Good teamwork skills
• Excellent interpersonal communication, customer service, and telephone customer service skills to effectively interact with Aflac’s customers and associates
• Good comprehension, writing, and grammar skills, and strong research, math, and reasoning abilities
• Microsoft Excel - Basic
• Microsoft Word

• High School Diploma or Equivalent
• Three years of job-related experience

Or an equivalent combination of education and experience

• < 10%
• Reconciles and services invoices and account payments; identifies discrepancies or account variances and takes the necessary steps to resolve or refer issues to the appropriate team member or department for resolution; ensures that activity, such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly
• Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represents the department as subject matter expert
• Provides thorough and accurate responses to customer requests/inquiries; requests information or confirmation of action to be taken; reviews data for accuracy and completeness; enters data while maintaining established service/productivity levels and meeting quality guidelines
• Gathers, reviews, and analyzes information to determine if reissue or denial is appropriate in accordance with established guidelines and procedures; completes reissues for newly issued policies to ensure accuracy of coverage/policy and customer satisfaction
• Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represents the department as subject matter expert
• Performs, under nominal direction, tasks that vary in complexity; relies on…