ServiceNow Engineering Manager

Role Overview

As a Service Now Engineering Manager , you will actively engage in your engineering craft, taking a hands‑on approach to multiple high‑visibility projects. Your expertise will be pivotal in managing engineering teams to deliver solutions that delight customers and users, while also driving tangible value for Deloitte's business investments. You will leverage your extensive engineering craftsmanship and advanced proficiency across multiple programming languages and modern frameworks, consistently demonstrating your exemplary track record in delivering high‑quality, outcome‑focused solutions.

The ideal candidate will be a role model and engineering mentor, advocating engineering excellence, and leading cross‑functional teams to design, develop, test, deploy, and operate advanced software solutions.

Recruiting for this role ends on May 29th, 2026.

• Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Lead engineering teams to deliver solutions that solve complex problems with valuable outcomes, ensuring high-quality, lean designs and implementations.
• Technical Leadership and Advocacy: Serve as the technical advocate for products and engineering teams, promoting and supporting evolutionary releases (e.g., alpha, beta, MVP). Ensure proper planning, code integrity, quality, alignment with customer goals, architecture designs, and NFRs.
• Engineering Craftsmanship: Possess passion and experience as an individual contributor, responsible for fostering a culture of engineering excellence within the team, being hands‑on with design, configuration and/or code part of the time, contributing to team velocity. Work daily with the engineering teams to resolve any issues, blockers, or impediments, perform code reviews and optimizations, maintain coding standards compliance, and ensure that technical debt is addressed continuously within sprints to achieve comprehensive quality.
  
  Be self‑driven to learn new technologies, experiment with engineers, and inspire the teams to learn and drive application of those new technologies. Mentor and coach product engineering team to cultivate and nurture strong masters of crafts with passion towards product outcomes.
• Customer-Centric Engineering: Lead engineering teams to develop lean solutions through rapid, inexpensive experimentation to solve customer needs. Engage with customers and product teams to deliver the right solution for the product in the right way at the right time.
• Incremental and Iterative Delivery: Exhibit a mindset that favors action and evidence over extensive planning. Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions.
• Cross-Functional Collaboration and Integration: Work collaboratively with empowered, cross‑functional teams including product management, experience, delivery, infrastructure, and security. Integrate diverse perspectives to make well‑informed decisions that balance feasibility, viability, usability, and value. Foster a collaborative environment that enhances team synergy and innovation.
• Advanced Technical Proficiency: Possess deep expertise in modern software engineering practices and principles, Agile methodologies, Dev Sec Ops , Continuous Integration/Continuous Deployment, deployment techniques like Blue‑Green, Canary to minimize down‑time and enable A/B testing approaches. Act as a Role‑Model, leveraging these techniques to optimize solutioning and product delivery, ensuring high‑quality outcomes with minimal waste. Demonstrate proficiency in product development, from conceptualization and design to implementation and scaling, with a focus on continuous improvement and learning.
• Domain Expertise: Quickly acquire domain‑specific knowledge relevant to the business or product. Translate business and user needs into engineering plans (e.g., sprint plans, enables, tasks, priorities). Navigate various enterprise functions such as business and enabling areas as well as product, experience, delivery, infrastructure, and security to drive product value and feasibility as well…