Patient Services Representative - Northwest Orthopedics and Sports Medicine Associates

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Join to apply for the Patient Services Representative - Northwest Orthopedics and Sports Medicine Associates role at UPMC

Join Our Team at Northwest Orthopedics and Sports Medicine Associates - Make a Meaningful Impact Every Day

Are you passionate about helping others and making a difference in your community? Northwest Orthopedics and Sports Medicine Associates in Franklin, PA is looking for a dedicated Full-Time Patient Services Representative to join our dynamic team. This Monday through Friday position offers a consistent 8:00 AM to 4:30 PM schedule—no weekends or holidays required—providing a healthy work-life balance while supporting the needs of our patients.

As a key member of our front-line team, you will play a vital role in delivering exceptional care and service. You’ll collaborate closely with our clinical staff to ensure a smooth and welcoming experience for every patient. We’re seeking someone who thrives in a fast-paced environment, can effectively multi-task, and values teamwork and compassion.

This is more than just a job—it’s a gateway to a career. As part of the UPMC network, this position offers a structured career ladder with professional growth and development opportunities. Along with a competitive salary, you’ll enjoy UPMC’s comprehensive Total Rewards Benefits package.

If you're ready to be the face of service excellence and help patients navigate their care journey, we encourage you to apply and become a part of something greater at UPMC.

Title and starting pay rate of this position may vary based on years of experience and manager discretion.

In this role, there is the opportunity to
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• Greet all patients warmly upon arrival to create a welcoming environment.
• Guide patients through self-arrival technology or complete check-in at the desk based on their preference.
• Collect copayments and other applicable payments at the point of service.
• Confirm and update patient registration and insurance information at checkout.
• Schedule follow-up appointments within the practice and assist with ancillary service scheduling as needed.
• Educate patients on financial responsibilities and connect them to financial advocacy resources.
• Promote and assist with MyUPMC portal registration and explain the Biometrics (fingerprint) program.
• Help patients navigate the healthcare system with clear instructions and follow up on unresolved needs.
• Verify insurance benefits with carriers and obtain required patient signatures per HIPAA guidelines.
• Triage phone calls appropriately and assist with administrative tasks such as scanning and faxing.

• Completion of high school graduate or equivalent.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills.
• Two years of experience in a medical/billing/fiscal or customer service function.
• Knowledge of medical terminology.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

• Seniority level
  
  Not Applicable

• Employment type
  
  Full-time

• Job function
  
  Accounting/Auditing
• Industries Hospitals and Health Care

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