IT Team Lead

Position: IT Team Lead
Location: Ras Al Khaimah, UAE
Employment Type: Full-time
Compensation: Competitive base salary + performance-based bonus

We’re looking for a proactive and experienced IT Team Lead to oversee and drive our technical support operations in Ras Al Khaimah. This role is ideal for a hands‑on leader who thrives in dynamic environments, excels at problem‑solving, and is passionate about mentoring a team to deliver exceptional IT service.

• Lead, motivate, and mentor the IT support team to achieve operational excellence and individual growth.
• Manage day‑to‑day support activities, ensuring timely issue resolution and strict adherence to SLAs.
• Act as the primary escalation point for complex or critical technical incidents, coordinating with internal experts or external vendors when necessary.
• Develop and maintain IT operational procedures, documentation, and best practices to improve service quality and efficiency.
• Plan and manage team schedules to ensure consistent service coverage.
• Monitor performance metrics, analyze support trends, and implement process improvements to enhance customer satisfaction.
• Identify skill gaps, arrange training, and promote continuous professional development within the team.

• Fluency in English with excellent written and verbal communication skills.
• Proven experience in IT support or service management, including incident, request, and problem management.
• Strong leadership background with experience supervising teams and conducting performance evaluations.
• Proficiency with key IT support tools (ticketing systems, remote support platforms, knowledge bases).
• Strong troubleshooting, analytical, and organizational skills with the ability to manage multiple priorities.
• Familiarity with IT policies, compliance standards, and industry best practices.
• Data‑driven mindset with the ability to interpret metrics and drive improvement initiatives.

• Competitive salary with performance‑based bonuses.
• Paid training to ensure alignment with company standards and systems.
• Clear career progression opportunities within a global technology‑driven organization.
• Supportive and collaborative work culture and more!