Assistant Head Teller​/Backup CSR

Assistant Head Teller/Backup CSR

Job Summary:

The Assistant Head Teller/Backup CSR will manage deposits, withdrawals, and other financial interactions while providing excellent customer service for commercial and consumer accounts. The Assistant Head Teller/Backup CSR will also manage other tellers within the office in the absence of the Head Teller, ensuring smooth and orderly operation of teller lines and related functions.

• Supervises and manages other bank tellers as assigned.
• Maintains sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing training and cross‑training opportunities.
• Collaborates with Office Manager to conduct performance evaluations that are timely and constructive.
• Reports bank drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.

• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues bank cashier checks.
• Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
• Records transactions into banking system, producing computer‑generated receipts.
• Maintains proper currencies and coins in bank drawers.
• Balances all monies in cash drawer at the end of each business day.
• Calculates daily transactions using appropriate technology, which may include computers or adding machines.
• Demonstrates a helpful and friendly attitude.
• Identifies and capitalizes on opportunities to sell or promote new bank services.
• Maintains the teller area to ensure the safety of all negotiables and confidential records.
• Performs other related duties as assigned.
• Assists the Head Teller with the following:
  • Assigns duties and work schedules to workers to ensure efficient functioning of department.
  • Continued training of employees in customer service and banking procedures in the teller department.
  • Approves checks for payment
  • Addresses customer complaints.
  • Examines tellers’ reports of daily transactions for accuracy.
  • Orders money for branch from the Gadsden office.
  • Counts and records currency and coin in vault.
  • Studies and standardizes procedures to improve efficiency of subordinates.
  • Prepares composite reports from individual reports of subordinates.
  • Maintains harmony among workers and resolves grievances.

• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Debit Cards, and other available products and services.
• Answers customer questions and investigates and corrects errors, following customer and establishment records.
• Obtains credit records from credit reporting agency.
• Executes wire transfers of funds.

• Excellent verbal communication skills.
• Thorough understanding of customer service.
• Ability to remain friendly.
• Excellent managerial skills.
• Above average knowledge of fundamental mathematics.
• Ability to be trustworthy and act with integrity.
• Ability to remain calm and to minimize panic in the event of a robbery.

• Six month’s experience as a bank teller with little to no losses to the bank.
• High school diploma or equivalent required.
• Previous experience working directly with the public is preferred.

• Must be able see, hear, and speak.
• Must be able to lift boxes of coin and bags of currency.
• May need to stand for long periods of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Medical
• Dental
• Life Insurance
• Vision
• Vacation
• Holidays
• Sick Leave
• 401k
• Extended Sick Leave

• Monday 8-4:30 (1 hour lunch)
• Tuesday 8-4:30 (1 hour lunch)
• Wednesday 8-1 (rotating)
• Thursday 8-4:30 (1 hour lunch)
• Friday 8-5 (1 hour lunch)
• Saturday 8-12 (rotating)