National Council Mental Wellbeing Membership & Business Operations Specialist

Position Summary

The role is a cross‑functional individual contributor who serves as a connective layer across the Business & Strategy team at the National Council for Mental Wellbeing. Reporting to the Senior Director, Strategic Initiatives & Proposal, this person keeps work moving across two key areas: proposal management and membership. They are organized, relationship‑oriented, and experienced enough to operate with considerable independence in a fast‑paced environment where priorities can shift, including during high‑activity proposal seasons.

Success in this role requires resilience and a genuine team‑player orientation. Proposal seasons can be intense, and this person will need the energy and flexibility to go all in when the work demands it. Across both proposal management and membership, this role involves communicating with and reporting to senior leadership; synthesizing activity, tracking numbers, and helping the team present its work clearly.

The expectation is not deep analytics expertise, but a practiced comfort with data and a drive to surface what matters.

This is a strong fit for an experienced professional, who brings a track record of juggling competing priorities across a cross‑functional environment, communicating effectively with stakeholders at multiple levels, and following through without needing close direction. While this position can be done remotely from anywhere in the U.S., candidates must primarily accommodate Eastern business hours.

• Support the preparation and submission of proposals responding to government and non‑government funding opportunities, including formatting documents, building and maintaining templates, and ensuring timely assembly of materials.
• Coordinate outreach to internal teams and external partners to gather information needed for proposals.
• Assist with content development and proofreading of proposal materials.
• Help manage pipeline and timelines and track deliverables across multiple simultaneous efforts.

• Serve as a responsive point of contact for member inquiries, ensuring issues and data are routed appropriately, and supporting broader operations and engagement activities.
• Support data management and record updates in the CRM system (Microsoft Dynamics).
• Assist with tracking and reporting on membership activity, including pulling data and maintaining Excel‑based dashboards for senior leadership reporting.
• Help develop and maintain tracking tools that surface key numbers and trends for leadership.

• Support scheduling, documentation, and follow‑through on action items across team work streams.
• Prepare summaries, briefings, and activity reports for senior leadership.
• Contribute to reporting on team activities across Business & Strategy focus areas.
• Flex into other areas of the Business & Strategy portfolio — including strategic planning and the Medical Directors Institute — as needs evolve.

• Bachelor's degree in a related field, or equivalent experience and certification.
• Minimum of 3–5 years of professional experience in a nonprofit, health, or mission‑driven organization.
• Demonstrated ability to operate independently, managing multiple concurrent priorities and deadlines with minimal direction in a fast‑paced environment.
• Strong written and verbal communication skills; track record of preparing materials for and communicating directly with senior leaders and stakeholders.
• Sound judgment and problem‑solving ability; able to analyze situations and determine an appropriate course of action without step‑by‑step guidance.
• High proficiency in Microsoft Office Suite — particularly Excel for tracking, reporting, and dashboard maintenance.
• Experience with CRM platforms or database systems (Microsoft Dynamics preferred).
• Collaborative team‑player orientation with the resilience and flexibility to increase effort during high‑demand proposal seasons.
• Exceptional organizational skills and attention to detail; results‑oriented with a commitment to quality and follow‑through.

• Experience in grants management, development…