Customer Service Representative

## Customer Service Representative Apply:
North Attleboro, MA
- Retail shop:
Full time:
Posted Today:
RR Customer Service Representative (Open)

Location:

North Attleboro, MA
- Retail shop## How will you CONTRIBUTE and GROW?

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.# At Airgas, we
**** RESPECT**,
** HONOR
* *** and
**** VALUE
* *** diversity.#
**** Airgas is Hiring for a*
* ** Customer Service Representative*
* ** in Billerica, MA!****#
**** We are looking for you !***** $25 – $27 per hourplus Bonus
* **** Comprehensive Family Benefits:
**** Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
* **** Support for Parents****:
We offer up to 14-week paid child birth benefits to support growing families.
* **** Future Security:
**** 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
* **** Early Access:
**** Your benefits start after just 30 days of employment The
** Customer Service Representative (CSR)
** provides
** collaborative support services
** for all phases of the
** order fulfillment process
** to
** Airgas customers
** primarily over the
** telephone
* * both locally and for remote locations in a region. The
** CSR*
* ** cultivates long-term customer partnerships
** and delivers
** exceptional customer service
** through support including
** sales**,
** order entry**,
** collaborative pricing alignment**,
** master file maintenance**,
** inquiry resolution**,
** expediting**,
** product research with vendors**, and
** coordination with internal departments
** including
** field sales**.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* ** Maintains high-quality customer service
** by
** assisting customers
** via
** telephone**,
** email**,
** fax**, or in person,
** facilitating
* * all phases of
** order fulfilment
** for
** industrial, medical, and specialty gases**, as well as
** welding and safety equipment**,
** power and hand tools**, and other
** products/supplies**.
* ** Answers
* * and
** responds
* * to incoming
** telephone inquiries
** from our
** customers**.
* ** Facilitates sales**, taking
** customer orders
** and serving as a
** trusted resource
** for
** Airgas customers**.
* ** Demonstrates comprehensive knowledge
** of all
** order-entry**,
** data research**, and
** service resolution processes
** necessary to
** support customers**.
* ** Executes data entry
** for
** sales
* * and
** sales-related processes**, including
** new account set-up
** and
** maintenance
* * of
** existing customer accounts**.
* ** Provides data entry
** and
** maintenance
* * for
** customer contact pricing**.
* ** Ensures customer inquiries
** regarding
** billing questions**,
** cylinder balances**,
** order status**, and
** delivery timing
** are promptly and courteously addressed, providing
** attentive follow-up
** as necessary.
* ** Researches products
** with
** vendors**, including
** pricing
* * and
** availability**.
* ** Researches
* * and
** builds alignment
** to resolve
** order delivery cycle challenges**.
* ** Researches
* * and
** reviews*
* ** customer account balances**,
** invoices**, and
** leases**.
* ** Interfaces
* * with
** sales**,
** customers**,
** branches**, and other
** operating areas
** to provide timely and accurate
** communication
* * regarding
** capabilities**,
** delivery**, and various
** operating requirements**.
* ** Interacts
* * with
** internal departments
** to
** coordinate deliveries
** and
** foster customer satisfaction**.
* ** Supports other duties
** and
** special projects
** as assigned.##  _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _## ## Are you a MATCH?
*
* Required Qualifications:

**
* ** High school diploma
** or equivalent.
* ** Prior Customer Service / Inside Sales experience.**
* ** Hands-on proficiency with SAP (listed as preferred on posting, but prioritized during screening to minimize baseline training time).**
* ** Google Platform experience (Google Workspace/Suite).**
* ** Extreme attention to detail (handling precise tank, billing, and operational adjustments).**
* ** Excellent customer service** &
** communication skills**, demonstrating a clear and effective speaking manner to
** share information
** with
** customers
* * and
** colleagues**.
* **…