SAH Patient Access Coordinator

Summary

Ensures the integrity of all data collected at the time of registration to ensure accurate patient identification, helps ensure patient safety, collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers. Brown University Health employees are expected to successfully role‑model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide everyday actions with patients, customers, and one another.

• Greets, receives, and escorts patients as required and in accordance with customer‑service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents it in the hospital computer system(s).
• Consistently and accurately uses and executes department SOPs and supporting tools, software, and websites.
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects the same.
• Screens self‑pay patients, identifies potential solutions, and facilitates the solution application process (manual and/or electronic) or patient payment as appropriate.
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assists patients in establishing secured installment plans when applicable.
• Ensures all hospital and regulatory requirements are met (including signatures, patient rights, health‑care proxies, HIPAA requirements, etc.).
• Ensures completion of registration paperwork to facilitate efficient patient flow.
• Meets performance standards established by Patient Access leadership, including quality, collections, customer service, screening/solution rates, and productivity.
• Delivers exemplary customer service for patients in accordance with hospital expectations and guidelines.
• Works effectively with patient‑access peers and other hospital departments.
• Performs other duties as assigned.

• 1–2 years of experience in a hospital, clinic, physician office, or related field (preferred).
• Aptitude for/familiarity with patient‑access tools, systems, and technologies.
• Microsoft Office required;
  Meditech and Athena preferred.
• Excellent customer service and communication skills.
• Comfortable with the collection process and securing solutions for uninsured patients.
• Knowledge of medical terminology preferred.
• Proven ability or willingness to work as part of a team.
• High school diploma or equivalent required.
• Graduate of a medical‑assistant or medical‑terminology course preferred.
• Associate degree or equivalent preferred.

Physical demands include the use of hands to finger, feel, reach, climb, or balance; conversation, hearing, tasting, or smelling; lifting up to 10 lb; and exposure to various environmental conditions. The employee may perform or have exposure to tasks at the following levels:

• 75 % or more: use hands to finger, feel, reach; lift up to 10 lb.
• 50–75 %: cut/paste, stand, walk, stoop, kneel, crouch, crawl.
• 25–50 %: stand, walk, lift up to 50 lb, exposure to outdoor conditions, high places, toxins, dust, infectious diseases, cleaning agents, moderate noise.

$17.77–$25.88 per hour

Location:

SAH Attleboro Surgical Center, 738 Washington St, Attleboro, Massachusetts 02703

Work Type:
Flexible hours, day shift

Work Shift:

Day

Driving

Required:

No

Union: 1199 SEIU United Healthcare Workers East

Seniority Level: Entry level

Employment Type:

Part‑time

Job Function:
Health Care Provider

Industry: Hospitals and Health Care

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.