Occupational Health Services Operations Manager

The OHS Operations Manager works collaboratively with the OHS Medical Director and the Sr. Occupational Health Nurse Practitioner to develop, implement and oversee the delivery systems for the Occupational Health Service and the Sturdy Health Employee Health Program. The Operational and Business Manager provides leadership and oversight of the Occupational Health Staff. This role functions within the policies, practice guidelines, and procedures of Sturdy Health in addition to the Department of Public Health, DNV, CDC, OSHA and other regulatory agencies standards.

Promotes a safe and healthful work environment and assists healthcare personnel in maintaining optimum mental and physical health in compliance with Massachusetts Department of Public Health, Occupational Safety and Health Administration (OSHA) and Workers’ Compensation requirements.

· BA/BS Degree in Business, Health Care Administration, or another relevant field required.

· Masters in health-related field preferred

· Minimum of 3-5 years’ experience of OSHA/ Occupational Health Regulations.

· Must possess excellent interpersonal skills and adaptability, creating a favorable image in relationship to the Occupational Health Services Department and Sturdy Health as a whole.

· Strong leadership and analytical base

· Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk-in medical care to patients.

· Command of verbal and written English

· Good organizational skills

• Must develop and maintain positive relationships across all areas of responsibility.
• Must visibly demonstrate commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient.
• Provides timely, positive responses to the needs of all customers, including patients, families, co-workers, and providers.

· Available on off‑hours as needed, if site has extended evening and/or weekend hours, or emergencies

• Three to five years of supervisory or management experience in a medical office or healthcare setting.
• Knowledge of medical office operations, including scheduling, billing, insurance, and compliance requirements.
• Familiarity with Electronic Health Records (EHR) systems and healthcare reporting tools.
• Strong financial acumen, with experience in budgeting, payroll, and revenue cycle management.
• Excellent leadership, communication, and conflict‑resolution skills.
• Ability to develop and implement policies, procedures, and process improvements.

· Responsible for implementing projects and strategic plans in multispecialty sites with oversight

· Maintains a safe and healthy environment for patients and staff by following policies and procedures.

· Provides leadership support to those who supervise support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards.

· Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs.

· Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointments and/or walk‑in medical care to patients.

· Ensure all staff members complete competency requirements as required for their position.

· Responsible for ensuring the accuracy of patient‑related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests.

· Assist providers and ensure availability of needed supplies.

· Implement processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre‑registration and visit ticket entry.

· Works with the site Medical Director or Physician Lead, and site coordinators to develop office orientation procedures and protocols.

· Responsible for serving as site’s point of contact for all…