IT Help Desk
Job in
Attleboro, Bristol County, Massachusetts, 02703, USA
Listed on 2026-06-15
Listing for:
Amego, Inc.
Full Time, Seasonal/Temporary, Contract
position Listed on 2026-06-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
We're looking for a friendly, customer-focused Helpdesk/Desktop Support Technician to join our IT team. If you enjoy solving problems, helping people, and working with technology, we'd love to hear from you.
This is a full-time, 6-month temporary position with the potential for extension based on business needs and performance. The role may be structured as either a 1099 contractor or a W-2 employee.
Work Environment
90% Windows, 10% macOS and mobile devices
70% onsite support, 30% offsite support at multiple locations
Full-time, day shift (40 hours/week)
Reports to the IT Manager
Key Responsibilities Provide Tier 1 support for hardware, software, and connectivity issues.
Manage support requests through Fresh service, email, phone, and in person.
Configure, deploy, and maintain computers, mobile devices, and peripherals.
Support onboarding and offboarding, including Microsoft 365 account setup and access management.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and One Drive.
Assist with SharePoint permissions and basic site administration.
Maintain IT asset inventory and documentation.
Escalate complex issues when necessary and follow through to resolution.
Contribute to knowledge base documentation and continuous improvement initiatives.#eg1
Qualifications1–2 years of IT Support, Helpdesk, or Desktop Support experience.
Strong customer service and communication skills.
Experience supporting Windows 10/11, macOS, and iOS devices.
Familiarity with Microsoft 365, including Exchange Online, Teams, SharePoint Online, and One Drive.
Basic hardware, software, and networking troubleshooting skills.
Reliable transportation for travel between locations (mileage reimbursed).Ability to lift up to 50 lbs.
Preferred Qualifications
Experience with Microsoft Entra (Azure AD), Microsoft 365 Admin Center, and Fresh service or similar ticketing platforms.
Basic knowledge of TCP/IP, VPNs, Ethernet, and Wi-Fi.CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900).
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